Career Coach

Goodwill • Cookeville, TN

293d

About The Position

The Career Coach position will assist program participants to develop job-seeking skills, find and retain employment, reach education or training goals, and maintain financial stability via middle-skills career pathways. The Career Coach will also coordinate services that address barriers to education, training, employment, and self-sufficiency and provide ongoing counseling and support with the individual as needed to help that individual meet his or her goals.

Requirements

• Associate's degree in related field required.
• 1 - 3 years of relevant experience required.
• Minimum of 2 years office experience is required.
• Excellent telephone skills including clear pronunciation and diction.
• Ability to deal with all situations in a calm and positive manner.
• Proficient in Microsoft Word, Excel, Outlook, and the Internet.
• Excellent typing and data entry skills.
• Basic math skills (addition, subtraction, multiplication, and division).
• Strong organizational skills and ability to learn new processes quickly.
• Strong written and oral communication skills.
• Strong customer service and interpersonal skills.
• Strong time-management skills and attention to detail.

Nice To Haves

• Bachelor's degree preferred.
• Office management and/or placement experience is preferred.

Responsibilities

• Create a positive and inviting atmosphere for persons seeking assistance with training and/or employment.
• Conduct intake appointments and maintain ongoing relationships with individuals seeking employment and/or training.
• Support participants' employability by identifying training and educational needs and opportunities.
• Help develop and enhance soft skills, and assist with resumes and job applications.
• Build and maintain relationships with community employment service providers and resources.
• Conduct job development including direct outreach to employers and attendance at job fairs.
• Spend at least 50% of time out of the office in the community.
• Supervise and train volunteers who work in the center facility.
• Maintain client flow in the center ensuring high levels of service.
• Maintain communication with clients through email, telephone, and in person.
• Create documents and postings for the department related to job fairs and training events.
• Manage supplies of the center and assist with maintenance of center databases.
• Utilize electronic calendars to maintain center schedules.
• Provide support to the department including weekly reports to direct supervisors.
• Comply with all company policies and procedures as well as legal requirements.
• Maintain a clean and safe work environment.
• Coordinate correspondence with outside agencies as needed.
• Perform other duties as assigned by management.

Benefits

• Health and Prescription Insurance
• 403(b) Retirement Plan
• Paid Vacation, Holiday, & Sick Leave
• Paid Bereavement Leave
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Social Assistance
• Education Level: Associate degree