Career Coach (PATH- DAW NWAC)

sermetro • Detroit, MI

7h • Onsite

About The Position

JOB SUMMARY: Assesses Detroit At Work Career Center customer’s career readiness and provides career coaching services.

Requirements

• Experience in career planning, placement, employment, training, or a related field preferred.
• Graduation from an accredited four-year college or university.
• Knowledge of education, training and community resources; of career coaching principles, objectives, standards, and methods; and of program policies and procedures.
• Ability and desire to work with a diverse population of customers with varying needs.
• Ability to communicate effectively; to assess customer needs; and to assist with case management activities.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint and Access).
• Must possess and provide a valid Michigan Driver's License. Must be willing to work a flexible schedule and have access to reliable transportation.

Nice To Haves

• Bilingual language skills preferred.

Responsibilities

• Interviews customer to assess service needs; reviews applicant’s application and other documentation to assess possible barriers to be addressed.
• Jointly with the customer, develops a Career Plan (individual employment plan or individual strategy service) that identifies customer interests, goals, needs, and placement strategy.
• Assesses customer’s career and job readiness and recommends strategies to enhance their marketability including referrals to training and/or workshops.
• Assists with the administration of career and job readiness assessment instruments.
• Identifies problem areas and service gaps and assures implementation of Career Plan; identifies and prepares reports to supervisor on areas identified as barriers to services for customers and prepares a plan of action.
• Provides counseling, intervention and comprehensive supportive services to address observed barriers that may reduce the participant’s chances of successfully completing the program; makes referrals as needed.
• Ensures customers are connected with available job placement services. Works closely with Talent Sourcing Specialist to ensure successful outcomes for customers.
• Maintain case reporting in MIS systems and customer’s files including all program activities, attendance records, progress reports and other information as required by SERCO and the program funding source.
• Re-engages customers requiring additional employment and career coaching services as applicable. Documents efforts and outcomes.
• Maintains knowledge of current labor market and occupational trends.
• Makes recommendations to management on policy and procedures changes.
• Attends meetings as required by SERCO, the training institution and/or other agencies to address participant concerns as needed.
• Conducts home visits or meets with participants in public setting as necessary.
• Contributes to the team effort by performing other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level