Career Coach - Welfare Transition Program (WTP)

CareerSource Tampa Bay•Tampa, FL

About The Position

This position is responsible for career/employment planning, job placement, program compliance and case management of customers. This position provides coaching to customers on program requirements, employment, vocational, educational, and job search. This position will provide individuals with on-going, comprehensive case management within the program parameters to enable the customer gain self-sufficient employment. The position will focus on their designated program as well as other assigned Special Projects or Programs.

Requirements

Bachelors Arts/Science Degree in Human Services or related field from an accredited college or university
One (1) year related experience OR combination of experience in a counseling/social services/job placement related/rehabilitation setting in various jobs in private industry and studies in the Human Services field can be substituted for the degree or a combination of an Associate of Arts/Science degree and experience in the above fields
Florida Workforce Professional Certification Tier I required
Proficient in Microsoft suite (Outlook, Word etc.)
Valid Florida’s Driver’s License.
Ability to communicate effectively both orally and in writing.
Knowledge of principles and procedures for providing customer and personal services.
Knowledge of online job exchange systems and the use of keyword search engines and spidering technology.
Knowledge of Federal & State laws and regulations relating to public employment services, the Workforce Investment Act, and other One-Stop Career Center programs incorporated through Florida’s Workforce Innovation Act of 2000.
Ability to maintain effective working relationships with others.
Ability to communicate effectively with people of all socioeconomic and situational backgrounds.
Ability to provide optimal customer service, to include acting as the customers’ advocate, assuming a customer-centered approach.
Knowledge of current standards for resumes and basic job requirements.
Knowledge of the various programs that the company provides.
Knowledge of community services including housing, food, and clothing.
Ability to determine the approach for completing tasks while following general guidelines.
Ability to work in an environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs.
Ability to perform specific clerical or manual tasks including copying, maintaining files, or entering data.
Ability to work in a responsive environment where co-workers or citizens bring problems that the incumbent must solve.
Ability to determine individual benefit eligibility.

Nice To Haves

Bilingual in Spanish preferred.

Responsibilities

Coordinate services to customers including the development, implementation and tracking of Career Plans, ITAs (Individualized Training Accounts), assessments, budgets and the tracking of progress by the customers.
Ensure the applicant understands the parameters of the particular program offered.
Develop an individualized career goal-oriented plan based on specific objectives and local program standard operating procedures to achieve the ultimate goal of stable, self- sufficient unsubsidized employment.
Address all customer identified needs and barriers to gaining employment. Develop appropriate resolution plans and expected outcome achievement dates with customer. Provide referrals as needed through local partnering agencies through CSTB partner referral portal.
Coordinate the customer’s participation in program specific activities. Provide clear guidance and expectations of the program the customer is working in.
Develop Individualized Training Accounts with customers, to include the development of a financial plan and budget matrix as needed.
Provide or coordinate a comprehensive assessment of the customer’s strengths and needs. Review assessment and document customer employment and training suitability by using the results of the assessments provided.
Determine eligibility for funding, such as financial aid programs, PELL grants, student loans, scholarships.
Provide consistent employment plan progress checks through a meaningful monthly contact with the customer. Make any appropriate modification to ensure that the objectives are achieved.
Input data collection and update all progress in program designated data tracking system
Refer customers to recruiter for job placement as local policy and procedures dictate.
Serve as an initial point of contact for walk-in applicants.
Conduct orientation and various workshops for new and existing customers as needed.
Maintain and submit program required reports as assigned for designated program.
Duties may be assigned as deemed necessary.