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The position involves providing primary coverage of the Front Desk area, assisting the public via telephone and in-person. The role requires delivering excellent customer service at all times, screening telephone calls, letters, and visitors, answering questions, and furnishing information. The individual will greet customers, aid in completing necessary paperwork, review completed forms for accuracy and completeness, and update files and records by accurately inputting detailed and confidential information into the database. Additionally, the role includes identifying customer needs and referring them to appropriate services, assisting customers in registering on job search banks, explaining available services, and providing resources. The individual will also aid customers with all aspects of Internet job search and assist with job search skills, perform internet searches for vocational, career, and employment-related issues, maintain agency statistics for room activities and services provided, and perform all other duties as assigned.
