Career Case Manager - RESEA Program
About The Position
Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Career Team is excited to bring on a RESEA Specialist who will perform professional work providing career counseling, intensive case management, and follow-up services to participants referred to us through the Reemployment Services & Eligibility Assessment (RESEA) Program. RESEA participants are referred if they are receiving unemployment benefits. You will support RESEA participants as they seek employment, training, or education in order to become financially stable and employed. Your Impact On Career Team’s Success: Provide case management services to RESEA participants who are selected to participate Lead RESEA Workshops and Orientations for participants that introduce them to programs and resources available to them, while also cover topics such as resume building, interviewing, etc Report participant non-compliance or eligibility issues to the UI State entities Enter data into Work In Texas and any participant information system as required, and any other database as required by the One-Stop system Guide job seekers through the preparation of individual employment plans (IEP) based on their specific occupational goals Counsel clients on available job opportunities, training programs, and other services Refer individuals to appropriate services, training programs, or job opportunities, and follow up on those activities Follow all policies, procedures, and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation Maintain accurate individual case files for each registered customer, assuring that each file contains all required eligibility documents and meets compliance requirements Meet and/or exceed program benchmarks Participate in all staff-related events as required, including but not limited to training, staff meetings, and individual supervision Complete all required reports Approach each day and task with a “ZAG” mindset Other duties and projects as needed
Requirements
- Bachelor’s degree in a related field and 1-2 years of work experience or a satisfactory equivalent of education and experience
- Strong communication skills and knowledge about community resources
- Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions
- Able to work with and relate to participants and be culturally sensitive
- Must be computer literate and have MS Applications (Word, Excel, and Outlook) skills at a minimum, and the ability to learn specialized databases and software systems
- Ability to work in a variety of settings with a culturally diverse customer base, with the ability to be culturally sensitive
- Ability to serve as a role model to customers and motivate them towards achieving goals
- Ability to meet and/or exceed set goals and objectives
- Excellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written, required
- A Valid Driver’s License
Nice To Haves
- Bilingual or Multilingual
- Strong multitasking abilities and a proactive approach to tasks
- Training in trauma-informed care, evidence-based practice, and/or whole family services
Responsibilities
- Provide case management services to RESEA participants who are selected to participate
- Lead RESEA Workshops and Orientations for participants that introduce them to programs and resources available to them, while also cover topics such as resume building, interviewing, etc
- Report participant non-compliance or eligibility issues to the UI State entities
- Enter data into Work In Texas and any participant information system as required, and any other database as required by the One-Stop system
- Guide job seekers through the preparation of individual employment plans (IEP) based on their specific occupational goals
- Counsel clients on available job opportunities, training programs, and other services
- Refer individuals to appropriate services, training programs, or job opportunities, and follow up on those activities
- Follow all policies, procedures, and regulations related to eligibility documentation; ensure that case files have originals and/or copies of eligibility documentation
- Maintain accurate individual case files for each registered customer, assuring that each file contains all required eligibility documents and meets compliance requirements
- Meet and/or exceed program benchmarks
- Participate in all staff-related events as required, including but not limited to training, staff meetings, and individual supervision
- Complete all required reports
- Approach each day and task with a “ZAG” mindset
- Other duties and projects as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
