JR-106898 Career Advisor I-Charlotte

State of North Carolina

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About The Position

The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians. The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity.

The position is based in a local office in Charlotte and is part of a diverse team of Division of Workforce Solutions (DWS) professionals serving Mecklenburg County. This entry level consultative role administers DWS policies and rules, provides guidance and assistance, and advocates employment for job seekers within the business community to ensure DWS goals are met. Responsibilities include delivering employment services, job training, limited unemployment insurance services, and labor market information to customers and employers. The position will plan, promote, review and evaluate services, while supporting job seekers through assessments, referrals, job development, placement, career development assistance and connections to supportive services. Duties also involve conducting interviews, entering information into databases, researching job orders, and taking job listings from businesses by phone or in person. The position will cross-train in Career Center services, conduct Reemployment Services and Eligibility Assessments (RESEA), and collaborate with workforce partners in an Integrated Services Delivery (ISD) environment to ensure effective service delivery. Work is performed under the supervision of the DWS Manager at the NCWorks Career Center in Charlotte. May be asked to travel as requested based upon business need.

The mission of the Division of Workforce Solutions (DWS) is to develop North Carolina's workforce talent, help individuals advance their career opportunities, and meet business workforce needs by connecting talent to jobs.

Requirements

• Ability to learn methods to provide employer/jobseeker counseling, teach interview skills/techniques, or to match applicant skills to job openings.
• Gather information from employers and jobseekers with diverse backgrounds regarding job duties, required competencies, and minimum education/experience.
• Ability to interpret program guidelines, review data, conduct problem solving activities, and prepare written documentation.
• Ability to use or learn to use computer software applications to manage daily tasks, record program activities, and access program data.
• Ability to learn customer service activities in accordance with agency standards.
• Ability to communicate orally or in writing to a variety of audiences.
• Bachelor’s degree from an appropriately accredited institution with related experience in human resource administration, case management, job development and placement, employment counseling, vocational guidance and counseling, social work, vocational rehabilitation, claims analysis, or related public contact work dealing with job applicants and employers in a variety of functions; or Associate degree and two years of experience in human resource administration, case management, job development and placement, employment counseling, vocational guidance and counseling, social work, vocational rehabilitation, claims analysis, or related public contact work dealing with job applicants and employers in a variety of functions; or an equivalent combination of education and experience.

Responsibilities

• Administer DWS policies and rules
• Provide guidance and assistance
• Advocate employment for job seekers within the business community to ensure DWS goals are met
• Deliver employment services, job training, limited unemployment insurance services, and labor market information to customers and employers
• Plan, promote, review and evaluate services
• Support job seekers through assessments, referrals, job development, placement, career development assistance and connections to supportive services
• Conduct interviews
• Enter information into databases
• Research job orders
• Take job listings from businesses by phone or in person
• Cross-train in Career Center services
• Conduct Reemployment Services and Eligibility Assessments (RESEA)
• Collaborate with workforce partners in an Integrated Services Delivery (ISD) environment to ensure effective service delivery

Benefits

• 12 Annual Paid Holidays and monthly accrual of vacation and sick leave
• North Carolina State Health Plan administered by Aetna
• Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision
• NC State Retirement (TSERS), 401(k), and 457 savings plans
• WeSave Employee Discounts
• Eligibility for the Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees