Career Advisor I

C2 GPS- Brevard Flager Volusia•Palm Coast, FL

10h•Onsite

About The Position

The Career Advisor I (CA) is a pivotal role on the team. The CA provides career counseling and coaching to help customers enhance their training and professional skillset to obtain employment in their desired field. The CA expands job seeker employment opportunities through career exploration strategies and directly impacts C2 GPS’ mission success. The Career Advisor will provide comprehensive employment and training services to participants in Temporary Assistance for Needy Families (Temporary Assistance for Needy Families) and the Supplemental Nutrition Assistance Program Employment & Training (Supplemental Nutrition Assistance Program Employment & Training) programs. This role manages a high-volume caseload and is responsible for delivering individualized career coaching, employability assessments, barrier resolution, and job placement support to help participants achieve sustainable employment and self-sufficiency. The ideal candidate demonstrates strong organizational skills, the ability to prioritize competing demands, and a commitment to serving individuals facing multiple employment barriers. Responsibilities include conducting intake and ongoing assessments, developing individualized employment plans, coordinating supportive services, maintaining accurate and timely documentation, ensuring compliance with federal and state program requirements, and collaborating with community partners and employers. To excel in this role, the candidate must effectively engage diverse populations, deliver quality value-added services, and achieve positive employment outcomes. This position will initially support participants in the Temporary Assistance for Needy Families and the Supplemental Nutrition Assistance Program Employment & Training programs; however, additional programs and responsibilities may be assigned based on the operational needs of the Workforce Region.

Requirements

Knowledge of workforce development, economic development, and project management.
Knowledge of effective conflict resolution practices, or individual case management and career counseling.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Able to work with diverse customers with unique needs and communication styles.
Can effectively handle or resolve stressful or challenging situations with difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
Excellent case management, analytical and critical thinking skills.
Excellent verbal and written communication skills. Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
High School Diploma or GED required.
Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

Associates or undergraduate degree preferred.
Previous related workforce experience strongly preferred.
Bilingual in English and Spanish strongly preferred.

Responsibilities

Provides comprehensive career assessments (including professional level customers and to individuals with substantial barriers to employment) to determine occupational interests and aptitude. Identifies training and development needs, current level of vocational skills, employment history, interests, and abilities to assist jobseekers in understanding career options based on their long-term career goals.
Influences and empowers job seekers and program participants to find employment. This includes recommending helpful workforce programs and services at the local, state, and federal level that customers are eligible to participate and enroll in. Conducts intake process and completes program eligibility for grant funded programs.
Guides job seekers through the career development & exploration process. Helps determine occupational interests and abilities using a wide range of workforce tools, such as aptitude assessments, interviewing techniques, resume writing, and other career planning services.
Provides useful and relevant labor market information to include, but not limited to, opportunities, qualifications, and expected pay in various industries to help customers develop actionable and realistic career goals.
Educates participants on job search skills and industry trends to get them prepared for employment. Uses electronic and other resources to help customers make career and job search decisions. Directly assists jobseekers with resume development, simulated mock interviews, and developing successful job search strategies.
Provides information regarding training opportunities and educational/training vendors based on jobseeker interest. Also provides customer information on other financial aid and scholarships available.
Refers participants to training opportunities (occupational skills training, work-based training, apprenticeship) for employability skills and other professional development opportunities.
Prepares & submits Individual Training Account (ITA), work-based training requests, and/or supportive service requests timely.
Continuously evaluates customers’ needs and provides referrals/connections to internal or external support services to help overcome challenges and obstacles that could undermine the jobseekers’ academic or career success. Maintains continuous contact with customers in caseload to provide on-going career services, case management, career advising, and regularly monitors progress to ensure completion of academic or occupational goals.
Develops constructive and cooperative working relationships with internal team members, the public and external partners.
Partners with business solutions unit within career centers to help identify employment opportunities for participants.
Proactively screens and refers participants to job opportunities they are qualified for with focus on training-related development.
Proactively seeks ways to improve workforce services to meet labor market needs.
Manages customer information and enters required data (service codes and case notes) into the management information system(s) in a timely manner.
Performs other duties as assigned and fulfills responsibilities as required. Ensures that case files meet/exceed all local, state, and federal quality assurance requirements.