(Hybrid) CARE Team Case Manager - Campus & Community Life

West Virginia University

4d • Hybrid

About The Position

The CARE Team Case Manager is charged with addressing the needs of distressed students who come to the attention of the University’s CARE Team through a variety of interventions, referrals and follow up services. Additional activities include community outreach and education, data collection, assessment, and other related special projects. The Case Manager will report to the Director of Campus Life. We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including: 37.5-hour work week 13 paid holidays (staff holiday calendar) 24 annual leave (vacation) days per year (employee leave) 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof) WVU offers a range of health insurance and other benefits 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s. Wellness programs

Requirements

• Bachelors Degree Required in Social Work, Counseling Higher Education, or related field
• A minimum of three (3) years of experience in the following:
• Crisis intervention and successful conflict resolution
• Managing complex situations involving students, parents, staff, and faculty
• Strong oral and written communication skills
• Any equivalent combination of related education and/or experience will be considered
• All qualifications must be met by the time of employment.
• Ability to quickly build rapport with students and colleagues
• Ability to synthesize information regarding complex student issues
• Demonstrated commitment to students' personal and academic development
• Functions and communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural contexts.
• Strong administrative and organizational skills
• Ability to professionally and appropriately manage sensitive and private information
• Knowledge of WVU and community resources and the ability to make referrals
• Knowledge of current regulations relevant to work in higher education (i.e., Title II & IX, FERPA, HIPAA, and Clery Act).
• Experience using technology to track and manage data (e.g. Advocate, Navigate, Microsoft Excel, Qualtrics)

Nice To Haves

• Master's degree
• Experience in Higher Education

Responsibilities

• Provide CARE Team meeting support by developing agendas, recording notes, and coordinating care for students referred to group
• Manage caseload including conducting or assisting with interventions of referred students, review case progress, make appropriate referrals and follow-up, and aid in accessing resources and navigating the University system, and maintaining related documentation
• Help students make informed decisions by acting as their advocate regarding accessing WVU and community supports and their academic status and enrollment options
• When requested, meet with students during their hospitalization to provide support, discuss resources, and make plans for return to campus upon discharge.
• Maintain working knowledge of University policies, procedures and resources to best assist and refer students in distress
• Develop and update CARE Team procedures, processes and engagement interventions
• Assists in campus wide crisis management, emergency response, and postvention as needed
• Management of incoming CARE Team referrals: review of report for accurate, complete, and unbiased information; gather student data (this may include but is not limited to: reviewing campus police reports, CARE reports, Office of Student Conduct records. Title IX documentation, Navigate, connection with campus offices and services, and related educational records); conduct initial triage of report and determine routing for intervention.
• Provide comprehensive case management with students experiencing varying levels of crisis and concern including assessing, planning, implementing, monitoring and evaluating actions required to meet the students' needs
• Assist in management of crisis and emergent situations pertaining to individual and campus safety; identify next steps, implement appropriate policy and practice, utilizing appropriate notification and crisis response protocol as needed.

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks.
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees