Care Team Assistant

ASIAN PACIFIC HEALTH CARE VENTURE•Los Angeles, CA

8d•$21 - $21•Onsite

About The Position

This position assists the Care Manager for critical function for quality assurance for APHCV patients by following up with FOBT stool test reminder calls and recall for those patients that due for immunizations all in accordance with policy and procedures set by APHCV. This function is to ensure that incompliant patients have been notified, linked to follow up and care team activities are appropriately completed in a timely manner. Though the focus is on FOBT stool test cards and immunizations, there are some general duties related to reminder calls and recalls. APHCV expects all employees to respond and participate to emergency situation per emergency policies and procedures. APHCV requires all staff to comply with Standards of Conduct and Compliance Program related policies and procedures. Such compliance is part of this position’s performance evaluation.

Requirements

graduate of an accredited Medical Assistant program & BCLS certified
high school diploma and GED
Regular or predictable attendance during clinic hours
able to communicate in English and at least one of the following languages: Thai, Khmer, Tagalog, Vietnamese, or Spanish
Proficiency in Microsoft Office applications
Legal authorization to work in the United States
A valid California Driver’s license with clean records and access to insured automobile
Completion of APHCV Health Assessment Form
Completion of DOJ background check

Nice To Haves

Good communication and interpersonal skills
Willingness to learn new skills
Ability to work efficiently and accurately with minimum supervision
Ability to work with people of diverse cultural, educational, social, economic, and linguistic backgrounds
ability to teach others or provide proper information
Ability to have patience and convey a warm, caring attitude for patients and staff

Responsibilities

Conduct call reminders/recall in accordance with APHCV set policies, procedures, and clinical guidelines
Engage in patients, their families, and their caregivers in such a way that is understanding, culturally aware, empathetic and linguistically appropriate.
Work with various clinic staff (medical interpreters, nursing staff) if any linguistic barriers of communication exist.
Able to use computer software to document properly telephone communication in a clear concise manner.
Answer phone calls or leave proper voicemails for patients, families, caregivers, or legal guardians if appropriate.
Use website/computer software to generate distinctive data
Send out follow up letters if patient does not pick up telephone call after numerous attempts
Provide proper education on colorectal cancer and stress the importance of how to prevent it.
Assist care manager with tasks that related to distinctive quality measures
Able to assist Care manager with duties pertaining to FOBT Stool test.
provide proper education to patients regarding what a FOBT stool test is, how to perform stool test, and why it is important to complete the FOBT stool test, and be able to effectively communicate with patients and address any concerns or questions
Be able to provide proper information to patients, their families, caregivers, or legal guardians on which type of FOBT tests need to be mailed out to appropriate clinical laboratory services, and which type of FOBT need to be returned to appropriate APHCV location site.
Ensure reminder calls are conducted within one week of working days from the date the FOBT stool test has been ordered by a provider affiliated with APHCV.
Able to assist additional duties related to immunization calls
conduct calls to inform parents/legal guardian for children who are two years or less that they must get recommended immunizations administered, and schedule an lab appointment or a office visit if due
Provide proper education on immunizations should there be any questions or concerns.
Able to properly document recall immunization was done on computer software/application
Able to generate data for immunization recalls by using online websites/computer software
Meet performance expectations by Care manager