Care Team Assistant - 0.9 FTE

Mayo Clinic • Rochester, MN

116d

About The Position

The Care Team Assistant (CTA) provides organizational, administrative, and clerical support to the Emergency Department and the health care team. The CTA communicates effectively via a variety of modalities with patients, visitors, and Mayo staff. The CTA plays an integral role in communication across the continuum of care. The CTA functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources and processes. The CTA carries out all aspects of the job using good judgment and problem-solving skills, strong interpersonal skills, and assumes responsibility for self-development within the role and participates in continuous improvement activities. The CTA supports the healthcare team by anticipating and responding to team requests and patient needs, examples include ordering supplies for both administrative and patient care needs, ensuring necessary information is updated in patient medical records etc. Initiates a quick registration process for ED patients, facilitates patient admissions, responsible for the tracking and movement of patients through the ED, enters admission orders into the electronic medical record and accurately enters patient admissions/discharges in the electronic environment, and coordinates patient follow-up appointments. Monitors electronic faxes and uploads documentation into patient medical record. CTAs play a key role in visitor management in compliance with Mayo Clinic visitor policy. Collect patient documentation and updates the electronic medical record. Information includes but is not limited to insurance information, creation of the MRN, creation of an ambulatory encounter, registration, etc. CTA's are responsible for scanning all internally initiated documents for patients as well as any outside materials. CTA's manage downtime materials for outages relating to EPIC and SCC Soft applications. Functions include documentation management, utilizing downtime software, and following outage procedures. CTA's respond to and support Multiple/Mass Casualty Incidents impacting the ED. CTA's support Medication reconciliation process in coordination with ED nursing and pharmacy. Completes process as a delegate, marking necessary updates. Fixing incorrectly placed Post ED follow up orders as directed by a protocol.

Requirements

• High school diploma or equivalent required.
• Successful completion of college or vocational school Health Unit Coordinator Program, Medical Assistant, or comparable experience required.
• Basic knowledge of computer systems and strong keyboarding skills required.
• Excellent written and oral communication skills.
• Mature judgment and strong interpersonal skills for interactions with patients, nursing, physicians, and external calls/requests.
• Ability to assertively pursue information and function independently.
• Ability to handle multiple demands at short notice in a highly stressful area.
• Outstanding customer service, interpersonal and organizational skills.
• Availability to work flexible hours, including days, evenings, nights, weekends, and holidays.

Nice To Haves

• Medical terminology is preferred, but not required.
• Certified nursing assistant certification is preferred, but not required.
• Current Cardiopulmonary Resuscitation (CPR) Certification or must obtain within 1 year from date of hire.

Responsibilities

• Provide organizational, administrative, and clerical support to the Emergency Department and health care team.
• Communicate effectively with patients, visitors, and Mayo staff.
• Support the healthcare team by anticipating and responding to team requests and patient needs.
• Initiate a quick registration process for ED patients.
• Facilitate patient admissions and track movement of patients through the ED.
• Enter admission orders into the electronic medical record.
• Coordinate patient follow-up appointments.
• Monitor electronic faxes and upload documentation into patient medical record.
• Manage visitor management in compliance with Mayo Clinic visitor policy.
• Collect patient documentation and update the electronic medical record.
• Scan all internally initiated documents for patients and outside materials.
• Manage downtime materials for outages relating to EPIC and SCC Soft applications.
• Respond to and support Multiple/Mass Casualty Incidents impacting the ED.
• Support Medication reconciliation process in coordination with ED nursing and pharmacy.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED