Care Support Specialist

AllHealth Network • Littleton, CO

4d • $19 - $20

About The Position

At AllHealth Network, compassion, professionalism, and service excellence guide
everything we do. Our teams rely on strong administrative and care support to
ensure clients, staff, and visitors experience a welcoming, organized, and
efficient environment.

As a Care Support Specialist, you will play a vital role in supporting daily
office operations and front desk functions while delivering exceptional customer
service in a healthcare setting.

Requirements

• High school diploma or equivalent, with specific training in business / secretarial sciences
• Minimum of one year of office experience. Data entry and word processing knowledge is required.
• Typing at 50 wpm, 10-key calculators by touch, and filing. Familiarity with multiple-line telephone systems, voicemail, copiers and fax machines. Computer literacy required.
• Ability to lift equipment and supplies up to 15 lbs.

Responsibilities

• Provide excellent customer service to both internal and external clients
• Provide efficient and timely work outcomes related to day to day duties
• Provide timely and clear communication to internal and external customers to ensure accurate scheduling and high level of customer service
• Complete accurate and timely documentation related to customer needs and communication
• Greet clients and visitors in a prompt, courteous manner. Assist client with the check-in process; check the client snapshot for any comments or requests and follow-up with required action steps
• Answer telephone calls, write and/or email messages and provide detailed responses to requests for information and services. Ensure front desk has coverage during critical business hours as directed by supervisor/manager
• Maintain positive and professional working relationships with clients, peers, other agencies, and the general public
• Perform clerical duties to include mail distribution, organizing work area and reception area, name look-up, filing, and announcing client appointments to clinicians
• Maintain a clean and safe working environment that maintains HIPAA compliance
• Order and re-stock literature and other flyers and pamphlets from the marketing department. Keep bulletin boards full of current information for staff and clients
• Complete all required data entry, printing, photocopying, and tracking according to established timelines. Data entry includes, but is not limited to, creating and deleting snapshot comments and scheduling follow up appointments for clinicians. Printing and photocopying includes, but is not limited to, client identification cards.
• Organize and maintain office materials to include notifying supervisor/manager and/or staff responsible for ordering supplies when inventory is low
• Implement updated and new processes in a professional and timely manner
• Communicate issues with process, work flow, client care or any other area that affects the agency, in a professional and timely manner, to direct supervisor/manager to initiate possible improvements
• Compose and type routine correspondence and reports as requested
• Complete all required paperwork accurately, completely, legibly, and within established timeframes
• Notify supervisor/manager of scheduling needs and/or requests in a timely manner in order to ensure adequate office coverage.
• Contact supervisor/manager by phone to notify of illness or emergency situation that prohibits employee from working scheduled shift. Obtain approval for time off from supervisor/manager.

Benefits

• Positive, collaborative team culture
• Competitive compensation structure
• Medical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts
• Retirement Savings 401k, company match up to 50% of the first 6% contributed
• Excellent Paid Time Off & Paid Holidays Off
• Additional Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED