Care Support Manager

NEW MEXICO HIGHLANDS UNIVERSITY•Las Vegas, NM

16d•Onsite

About The Position

The Care Support Manager, under the supervision of the Director of CARES Counseling, serves a vital role in the direct support of students and the operations of the CARES Counseling Center. The individual in this position will serve as both the Counseling Center manager who helps with scheduling, the day-to-day operations of the center, other administrative tasks, as well as serving as a direct support case manager by coordinating care for students, handling referrals, assisting with applications for resources both on and off campus, and other support services. This position also serves as a confidential advocate under Title IX and sexual misconduct cases and will have minimal responsibility with the promotion of services. This position requires a high level of responsibility and confidentiality.

Requirements

Skill in the use of Microsoft Office Products and other software systems
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Skill in providing case management
Ability to maintain high levels of confidentiality
Ability to analyze data, run reports and share assessment results
Knowledge of the college environment
Ability to create environments that are conducive to learning and engaging others
Demonstrated abilities in and/or commitment to working effectively with students, parents, faculty, and staff from diverse backgrounds in support of an inclusive and welcoming environment
Ability to be a strong team leader/supervisor
Demonstrated skills in public speaking; experience in delivering training to individuals and groups
Ability to foster morale and motivation among staff
Excellent oral and written communication skills
Ability to conduct assessments, perform analysis, and write reports
Ability to pay high attention to detail
Strong organizational skills
Ability to interpret policy and procedures
Ability to relate effectively with students, institutional personnel, alumni, and employers from diverse backgrounds
Outstanding interpersonal relations skills and the ability to communicate and work effectively within a diverse community
Knowledge of and ability to develop and implement culturally relevant content
EDUCATION: Bachelor’s degree in psychology, social work, business or related field.
EXPERIENCE: At least two (2) years experience working with students in a higher education setting

Nice To Haves

Preferred: Graduate degree in Psychology, Social Work, Counseling, Business Administration or related field
At least four (4) years experience working in education, counseling or medical setting.
Preferred Skills

Responsibilities

Help oversee student employees and interns to assist in maintaining records.
Schedule student employment strategically, to assure there is proper coverage in the office.
Assist in the scheduling of student client appointments to access services with various staff, as well as informing clients of resources available
Coordinate all clinic events to completion, with a focus on student participation
Partner with other departments to support programming
Work when them at appropriate times to produce marketing material aimed at increasing awareness of student services, and events available for Clinic
Collaborate with Registrars, Financial Aid, and other campus departments to assist student with navigating issues experienced
Directly support students who are in need of non-clinical services such as basic needs resources
Support the CARES Counseling Director in the maintenance of the day-to-day operations of the clinic
Serve as a confidential advocate upon completion of confidential campus advocate training. - Must obtain within the first year of employment. Works directly with students and staff to obtain information and make referrals
Assist in administrative operational tasks including procurement, report generation of clinic services, managing budgets, etc.
Develops and maintains a good working relationship with faculty, staff, students and community members to furnish the mission of the clinic
Provides regular reports to supervisor
Keep updated documentation of support services offered. Develops and maintains complete, accurate and updated records
Monitors, implements, and maintains case management-related technology
Supervise staff and student employees
Support Director in biweekly SBIST meetings (attendance and note taking). Assist with coordination of marketing materials and distribution.
Performs other job-related duties, as assigned.