Charlie Health-posted 1 day ago
$123,000 - $150,000/Yr
Full-time • Mid Level
Hybrid • New York City, NY
501-1,000 employees

Charlie Health is seeking a strategic, execution-focused Care Strategy Senior Associate / Manager to lead the launch of new clinical offerings, expansion into adjacent service lines, and strengthen our admissions and clinical intake operations. In this highly cross-functional role, you’ll collaborate with Product, Clinical, Admissions, and Analytics teams to bring programs from concept to scale. You’ll design and optimize workflows, stand up pilots, and implement performance tracking to ensure each initiative – whether a new product launch or an admissions process improvement – delivers measurable impact and advances our mission to expand access to high-quality care. We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

  • Program Development & Launch Help in piloting and scaling new business lines, clinical programs, and adjacent services.
  • Drive cross-functional planning and execution with Clinical, Admissions, Product & Engineering, and Analytics teams.
  • Address execution gaps to ensure smooth transitions from pilot to full-scale launch.
  • Contribute to quarterly planning and long-term roadmaps for new programs and initiatives.
  • Operational Excellence & Experimentation Identify bottlenecks across Admissions and Care teams through data analysis.
  • Design and test improvements (e.g., staffing models, QA tooling, team structures).
  • Clearly communicate tradeoffs - speed vs. accuracy, scale vs. personalization, margin vs. experience.
  • Performance Measurement & Analytics Develop KPIs and reporting to track program adoption, retention, and impact.
  • Use SQL, Excel, and BI tools to analyze data, build dashboards, and create decision frameworks.
  • Vendor & Partnership Strategy Evaluate external vendors vs. internal builds with Product & Engineering.
  • Lead due diligence, assessing capabilities, integration complexity, and total cost of ownership.
  • Present partnership or M&A recommendations grounded in ROI and risk analysis.
  • Communication & Stakeholder Management Deliver concise briefs, memos, and updates to align stakeholders.
  • Set timelines, ensure follow-through, and proactively unblock work to hit deadlines.
  • 4+ years of experience in investment banking, private equity, top-tier consulting, growth or public market investing, or strategy/ops at a fast-growth startup
  • Bachelor's degree in Business, Finance, Economics, or similar analytical subject area
  • Experience diagnosing operational bottlenecks, designing scalable solutions, and driving implementation effectively across teams
  • Strong analytical acumen – expert-level Excel skills and proficiency in SQL or similar tools
  • Ability to run multiple high-impact workstreams independently in a fast-paced, ambiguous environment
  • Exceptional written communication—succinct, structured, and useful
  • Strong bias for action, with a track record of pushing initiatives across the finish line
  • Located within a 45-minute commute of New York City and able to work 4 days a week out of our New York City office
  • Experience in marketplace, digital health, fintech, tech-enabled services
  • Familiarity with data tools like Tableau and Snowflake
  • Prior experience at a high-growth startup requiring end-to-end ownership of strategic projects
  • Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.
  • Read more about our benefits here .
  • The total target base compensation for this role will be between $123,000 and $150,000 per year at the commencement of employment.
  • In addition to base compensation, this role offers a target performance-based bonus.
  • The target total cash compensation range, including potential bonus, will be between $136,000 and $165,000 per year.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service