Care Specialist (Nurse Educator) - San Juan, Puerto Rico (National)

IQVIA•San Juan, PR

11d•$70,000 - $75,000

About The Position

Care Specialist – Puerto Rico The Care Specialist will be responsible to assist in the development of patient product support programs that will focus on treatment on-boarding and product related education, including supporting adherence to the treatment plan as prescribed. All materials used for this program for any purpose will be approved through the divisional review and approval process (STAR).

Requirements

BA/BS degree, preferably in behavioral/social sciences, public health, or business-related disciplines
Must be licensed nurse (either LPN or RN)
A minimum of 3 years professional experience in social work, case management or disease management in a patient/ health related field
Willing to travel extensively (75-90%)
Very strong time management skills
Strong planning and prioritization skills
Strong and effective presentation skills; excellent communications skills – both written and verbal
Proven success working with or within Community Based Organizations or other patient health-related, community focused organizations providing services to targeted populations
Ability to work and drive for results in cross-functional teams
Initiative and vision: challenge existing assumptions and interpretations
Drive and enthusiasm
Exceptional interpersonal skills
Ability to build relationships with third parties using good negotiation skills
Well-developed networking and influencing abilities to leverage relationships within and outside of the company.
Fully competent in MS Office (Word, Excel, PowerPoint)
Received injection training
Driving is required for this role. Candidates must possess a valid driver’s license and will be subject to a review of their driving record prior to hire.
Must reside in country where the job is posted.
Note: This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

Responsibilities

Assistance in the development of STAR-reviewed education plans covering a variety of topics, including: on boarding, product administration, adherence and compliance education to improve the patient-doctor dialogue for patients prescribed PRODUCT
Product related training and patient disease education to patients prescribed PRODUCT
Provide education to support improved health literacy and dialogue between patients prescribed PRODUCT and their respective health care providers
Never provide medical advice, instead referring patients to contact their healthcare provider
Do not interfere with treatment decisions made between the patient and healthcare provider
Education to support prescribed therapy – supplemental injection and administration training, disease state and product-related information, Educational programs for HCP and office staff introducing the Multi-therapeutic Care Specialist patient support program
Support physician peer-to-peer engagement opportunities about the Care Specialist program by providing input to AbbVie concerning program content and/or by appearing as a speaker using STAR-approved content to introduce physicians to the program and resources available to patients
Managing accounts and patients case-load in a large geography
Management of assigned travel and commercial budgets within OPPF standards
Follow all AbbVie-provided guidelines and policies and procedures
Participate in, complete and follow all assigned training, from AbbVie and Service Provider
Any additional duties as assigned by program management and approved through the STAR team