Care Solutions Agent
About The Position
The care solutions agent serves as a trusted point of connection when members reach out for support. This role handles high‑volume inbound interactions, resolving everyday needs with clarity, confidence, and consistency while showing care and intention during both light and dark moments. The care solutions agent applies care center standards in real time, using knowledge tools, listening skills, and sound judgment to help members move forward feeling informed and supported. This role balances efficiency with meaningful human connection, ensuring members receive reliable help without losing the personal touch that builds trust. This position has a starting hourly rate of $18.94, but your offer amount may be increased with relevant work experience and transferable skills. This is a full-time position Monday–Saturday. Work schedule varies based on business needs.
Requirements
- High school diploma or equivalent.
- Minimum one-year experience as a service representative in the retail or service industry or equivalent experience.
- Proficiency using Microsoft Office Suite.
Responsibilities
- Support Members Through Inbound Care
- Apply Knowledge Effectively
- Deliver Consistent Experience Standards
- Support Digital and Self‑Service Adoption
- Participate in Coaching and Development
- Contribute to a Positive Team Environment
- Stay Grounded in Culture and Purpose
- Perform other duties as directed by leadership.
Benefits
- Comprehensive medical, dental, and vision plans
- Four weeks of PTO for all full-time team members
- Up to 12-weeks paid paternity/maternity leave
- Lifestyle Accounts to help with your personal wellbeing
- Family Health Benefits
- Paid time off to observe all Federal Holidays
- Flexible work options depending on position
- A generous 401k match
- Numerous employee engagement activities
- Community Resource Groups
- Paid time off for occasions such as volunteering, caregiving, and family events
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
