Care Services Coordinator & Community Liaison

Synergy Homecare Franchising • Chicago, IL

94d

About The Position

At Synergy Home Care, we are dedicated to delivering exceptional in-home care services with compassion, professionalism, and heart. We are seeking a versatile and motivated Care Services Coordinator & Community Liaison to both support quality care delivery in the field and strengthen our relationships within the community to grow our client base. This role bridges care supervision and outreach. The ideal candidate will oversee client care management performance and quality of care while also building and maintaining referral relationships with hospitals, case managers, senior communities, and other healthcare professionals. You'll be the face of Synergy—both inside the homes of our clients and out in the community. NOTE: This position requires participation in after-hours on-call rotation to ensure continuous support for caregivers and clients.

Requirements

• Background in home care, healthcare, or senior services strongly preferred
• CNA, LPN, or healthcare certification a plus
• Proven experience in supervision and/or marketing/outreach roles
• Excellent communication, organization, and problem-solving skills
• Self-driven, personable, and confident in both clinical and marketing settings
• Valid driver's license and reliable transportation required
• Availability for after-hours on-call rotation is required

Responsibilities

• Conduct regular home visits to supervise caregivers and ensure client satisfaction
• Provide training, mentorship, and on-the-spot coaching for caregivers
• Address and resolve client or caregiver issues professionally and promptly
• Support onboarding and skills assessment of new field staff
• Maintain documentation of visits, incidents, and quality checks
• Step in for scheduling needs or emergency coverage as needed
• Participate in after-hours on-call rotation to respond to urgent client or staffing needs
• Cultivate referral relationships with hospitals, discharge planners, physicians, and community partners
• Represent Synergy at community events, senior expos, and health fairs
• Deliver presentations and informational sessions on home care services
• Track and follow up on leads and referral activities
• Collaborate with leadership on local marketing strategies and outreach goals

Benefits

• Make a direct impact on client outcomes and company growth
• Work in a dynamic, people-first environment
• Competitive pay with mileage reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED