Care Security Technical Manager
About The Position
The Care Security Technical Manager will join a collaborative team focused on Care services for our customers. This role involves close interaction with various departments, including R&D and product management. You will provide advanced technical and product support within Care service delivery, operating in a 24x7 support environment. Responsibilities include handling complex troubleshooting cases at the solution/system level and acting as the primary interface to R&D for escalating and resolving customer issues. This position offers a chance to shape security strategies and make a significant impact on our services. Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia.
Responsibilities
- Handling complex troubleshooting cases at the solution/system level
- Acting as the primary interface to R&D for escalating and resolving customer issues
- Provide advanced technical and product support within Care service delivery
Benefits
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
