Care Partner

Thyme Care

10d • Remote

About The Position

As a Care Partner, your job is to engage Thyme Care members and navigate them through their cancer journey. You will report into a Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, and email.
You will engage with our members to identify changes in their health & social needs, discuss their goals and values to support advanced care planning, and connect them to resources. Part of your role will also be to assess the urgency of their need, determine the root cause and establish the appropriate next step. You will be responsible to connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers. You will also research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits. You will execute your member support using evidence-based assessments, prior experience, and problem solving skills. In this critical role, you will serve as the primary point of contact throughout the member’s Thyme Care journey, while collaborating closely with an interdisciplinary team of healthcare professionals to ensure the member has holistic support in their care. You will spend the majority of your day working within a phone queue, handling both inbound and outbound calls in a structured, high-volume environment. You will frequently shift between member interactions, documentation, and coordination tasks throughout the day, requiring strong time management and the ability to stay focused in a fast-moving environment.
Note: In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes a 30-minute lunch and two 15-minute breaks.

Requirements

• At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work
• Success in a metrics-driven, feedback-oriented environment
• Experience working in a fast-paced, high-volume, metrics-driven environment (e.g., contact center, care navigation, care coordination).
• Experience in assessing and addressing both patient/member’s stated needs as well as the ability to identify needs that aren’t explicitly expressed
• Ability to build rapport and trust quickly with patients/members in a high-volume, primarily phone-based environment
• Passionate, trustworthy, and empathetic when working with clients
• Ability to build relationships with different types of people, including clients, organization members, and health care providers
• Good communication and interpersonal skills and ability to speak concisely to clients and Care Team members
• Organized with confidential client material and appointment tracking
• Flexible and adaptable in response to changing client and health care providers’ needs
• This role is ideal for individuals who thrive in structured, high-volume environments and are energized by balancing efficiency with meaningful member interactions
• A member-first approach. You’re personally motivated by our mission and are passionate about assisting people and their families during one of the most challenging seasons in their lives.
• Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs, and do what it takes to ensure that urgent and important needs are acted on immediately.
• Seek diverse perspectives. You are humble and proactively seek feedback from others. You’re always looking to learn and grow.
• Effective listener and communicator. You are winsome and articulate, but you always start with listening and you hear what may not be voiced, because you listen so intently to others. You build rapport and great working relationships with members and colleagues.
• Comfort with ambiguity. You have a proven track record of success within scaling businesses, fast-paced environments, and/or startups. You understand that rapid changes to the business, strategy, organization, and priorities is par for the course.
• Comfort with technology. We are a technology company focused on interacting with folks during the season where they need it most. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology is important.
• A quiet working space. It’s important you’ve worked in a remote role in the past. To ensure member privacy, you must operate in a quiet and secure environment with no/limited distractions during your scheduled shifts and are able to test your internet speed prior to starting to ensure our applications function as expected.
• To perform this role you must be located within the lower 48 United States due to contractual limitations with accessing PHIs.

Nice To Haves

• Healthcare experience preferred.

Responsibilities

• Engage Thyme Care members and navigate them through their cancer journey.
• Reach out to our members by phone, text, and email.
• Engage with our members to identify changes in their health & social needs
• Discuss their goals and values to support advanced care planning
• Connect them to resources.
• Assess the urgency of their need, determine the root cause and establish the appropriate next step.
• Connect the member to appropriate healthcare and community-based resources including Thyme Care nurses and providers.
• Research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits.
• Execute your member support using evidence-based assessments, prior experience, and problem solving skills.
• Serve as the primary point of contact throughout the member’s Thyme Care journey, while collaborating closely with an interdisciplinary team of healthcare professionals to ensure the member has holistic support in their care.
• Work within a phone queue, handling both inbound and outbound calls in a structured, high-volume environment.
• Shift between member interactions, documentation, and coordination tasks throughout the day, requiring strong time management and the ability to stay focused in a fast-moving environment.

Benefits

• We offer a choice of great medical, dental, and vision insurance plans as well as a generous vacation policy for full-time employees, so you can prioritize the most important parts of your life.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed