Care Operations Manager (COM)

Home Helpers of AR • Pocatello, ID

3d

About The Position

Are you someone who thrives in a fast-paced environment and enjoys helping both clients and caregivers succeed? As a Care Operations Manager, you’ll play a key role in making sure our clients receive excellent care while supporting and retaining great caregivers. This is a rewarding leadership role where your work directly improves lives every day.

Requirements

• Strong communication and problem-solving skills
• Highly organized and dependable
• Comfortable with computers and phone communication
• Reliable transportation

Nice To Haves

• Home care, healthcare, or case management experience
• Leadership or staff support experience

Responsibilities

• Complete new client visits and facilitate care plan completion
• Follow up with new clients and stay in regular contact
• Help resolve client concerns and complaints
• Follow up after hospital stays
• Complete regular check-ins and reports
• Check in with caregivers after their first shift
• Support caregiver engagement and retention
• Address concerns and provide coaching when needed
• Help coordinate ongoing training
• Complete regular caregiver check-ins
• Help onboard new clients and track authorizations
• Communicate with Medicaid regarding services
• Maintain accurate records
• Assist with scheduling and office support as needed

Benefits

• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Competitive Pay
• Bonus Opportunities
• Health Insurance
• PTO / Paid Time Off
• Paid Training
• Career Growth Opportunities
• Supportive Team Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed