Care Navigator

NeighborHealth•Boston, MA

7d•$22 - $33

About The Position

The Care Navigator works with the patient’s primary care team to address the complex non-medical needs that can negatively affect a person’s health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.

Requirements

Bachelor's Degree
1-2 years in a direct service role.
Ability to multitask with strong organization and time management skills.

Nice To Haves

Experience with an underserved population is a plus
Strong second language skills. Spanish preferred.

Responsibilities

Connect patients with concrete community resources, including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance, and immigration services.
Provide 1:1 assistance to patients with form completion to access community resources and benefits when literacy or language is a barrier.
Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services, and homeless shelters.
Assist patients with complex medical needs in coordinating their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
Connect patients to and assist with accessing Social Security Disability and Department of Transitional Assistance benefits.
Assist with the application process, including interview accompaniment, application completion, and process follow-up.