Care Navigator

Three Oaks Hospice • Scottsdale, AZ

9d

About The Position

POSITION SUMMARY: The Care Navigator (“CN”) is an entry-level outside sales role responsible for supporting referral growth and hospice admissions within the assigned market. The Care Navigator works in close partnership with high-performing Community Liaisons (CLs), to help advance patients and families through the hospice decision process while strengthening relationships with key referral sources. This role is primarily non-clinical and supports the sales and admissions process. In select markets where primary care and/or palliative care programs are offered, additional clinical qualifications may be required to support care continuum coordination.

ESSENTIAL DUTIES:

· Partner with CLs to support achievement of referral and admission goals within the assigned territory.

· Engage patients and families to advance understanding of hospice services and other advanced illness care options, supporting progression toward appropriate care decisions.

· Conduct in-person hospice education meetings in hospitals, SNFs, ALFs, and patient homes when appropriate.

· Support referral follow-up and care transition activities to reduce delays, improve conversion outcomes, and allow Community Liaisons to focus on referral development and account growth.

· Maintain regular field presence in priority referral accounts alongside CLs.

· Assist in maintaining and strengthening key referral relationships.

· Facilitate progression of patients and families through the hospice decision process in collaboration with the care team.

· Support completion of consent documentation and admission paperwork in accordance with company policy and state regulations.

· Identify and escalate clinical or operational barriers that may delay admission.

· Provide timely feedback regarding referral trends, market conditions, and competitive activity.

· Document daily field activity accurately and timely in the designated CRM (Trella).

· Maintain productivity levels consistently with role expectations.

· Comply with all company policies, HIPAA requirements, and regulatory standards.

· Perform other duties as assigned.

Care Continuum Support (Market Dependent)

In markets where Three Oaks Hospice operates primary care and/or palliative care programs, the Care Navigator may also support coordination and education activities related to advanced illness services to ensure appropriate patient progression through the care continuum.

Responsibilities may include:

JOB TITLE: Care Navigator DEPARTMENT: Sales

FLSA: Exempt CREATED: 03/2026

REPORTS TO: Area VP Sales LOCATION: Assigned Territory

TRAVEL: Up to 75% within market REVISED:

· Conduct education meetings related to hospice, palliative care, or advanced illness services when appropriate.

· Support follow-up with patients and families currently engaged in primary care or palliative programs who may require additional education regarding future care options.

· Assist with coordination between referral sources, care teams, and families to facilitate appropriate transitions across levels of care.

· Help monitor and advance patients through the transition process when hospice eligibility becomes appropriate.

· Identify barriers to care progression and communicate with the care team and Community Liaison as needed.

· Perform other duties as assigned.

QUALIFICATIONS:

· Bachelor’s degree in healthcare, business, marketing, social work, or related field preferred; equivalent experience considered.

· One (1) to three (3) years of experience in healthcare, customer-facing roles, or sales support. Hospice, home health, or post-acute care experience preferred.

· Demonstrated ability to communicate effectively in emotionally sensitive situations.

· Strong organizational, time management, and communication skills.

· Self-motivated with ability to work independently in a field-based environment.

· Experience working with hospitals, SNFs, ALFs, physician practices, or similar referral sources, highly preferred.

· Familiarity with CRM systems and performance dashboards.

· Valid driver’s license, reliable transportation, and ability to travel locally up to 75% of the time.

· Ability to travel extensively within the assigned territory, with or without reasonable accommodation.

· In select markets where the Care Navigator supports primary care and/or palliative care programs that require clinical involvement, a licensed clinical credential (e.g., RN, LPN/LVN, NP, or other applicable license) may be required based on program structure and state regulations.

WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employee must be able to lift 50 pounds with or without reasonable accommodation.

EMPLOYEE ACKNOWLEDGEMENT: I acknowledge by my signature that I have read and understand the duties and responsibilities, physical demands, and work environment of the position and all other standards expected of me. I understand this job description in no way states or implies that these are the only duties to be performed by me in this position. Nothing in this job description restricts the right of an authorized person to assign or reassign duties and responsibilities to this position at any time. I also understand that nothing in this job description is meant to create a contract of employment or alter in any way the employment-at-will status of the employee in this job.

Requirements

• Bachelor’s degree in healthcare, business, marketing, social work, or related field preferred; equivalent experience considered.
• One (1) to three (3) years of experience in healthcare, customer-facing roles, or sales support. Hospice, home health, or post-acute care experience preferred.
• Demonstrated ability to communicate effectively in emotionally sensitive situations.
• Strong organizational, time management, and communication skills.
• Self-motivated with ability to work independently in a field-based environment.
• Familiarity with CRM systems and performance dashboards.
• Valid driver’s license, reliable transportation, and ability to travel locally up to 75% of the time.
• Ability to travel extensively within the assigned territory, with or without reasonable accommodation.
• In select markets where the Care Navigator supports primary care and/or palliative care programs that require clinical involvement, a licensed clinical credential (e.g., RN, LPN/LVN, NP, or other applicable license) may be required based on program structure and state regulations.

Nice To Haves

• Experience working with hospitals, SNFs, ALFs, physician practices, or similar referral sources, highly preferred.

Responsibilities

• Partner with CLs to support achievement of referral and admission goals within the assigned territory.
• Engage patients and families to advance understanding of hospice services and other advanced illness care options, supporting progression toward appropriate care decisions.
• Conduct in-person hospice education meetings in hospitals, SNFs, ALFs, and patient homes when appropriate.
• Support referral follow-up and care transition activities to reduce delays, improve conversion outcomes, and allow Community Liaisons to focus on referral development and account growth.
• Maintain regular field presence in priority referral accounts alongside CLs.
• Assist in maintaining and strengthening key referral relationships.
• Facilitate progression of patients and families through the hospice decision process in collaboration with the care team.
• Support completion of consent documentation and admission paperwork in accordance with company policy and state regulations.
• Identify and escalate clinical or operational barriers that may delay admission.
• Provide timely feedback regarding referral trends, market conditions, and competitive activity.
• Document daily field activity accurately and timely in the designated CRM (Trella).
• Maintain productivity levels consistently with role expectations.
• Comply with all company policies, HIPAA requirements, and regulatory standards.
• Perform other duties as assigned.
• Conduct education meetings related to hospice, palliative care, or advanced illness services when appropriate.
• Support follow-up with patients and families currently engaged in primary care or palliative programs who may require additional education regarding future care options.
• Assist with coordination between referral sources, care teams, and families to facilitate appropriate transitions across levels of care.
• Help monitor and advance patients through the transition process when hospice eligibility becomes appropriate.
• Identify barriers to care progression and communicate with the care team and Community Liaison as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level