Care Navigator

Lifepoint Health•Brentwood, TN

About The Position

Care Navigator / Community Navigator Schedule: Days: M–F Your experience matters At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you’ll support those in our facilities who are interfacing and providing care to our patients and community members — positively impacting our mission of making communities healthier®. More about our team Our Population Health team partners with providers, care managers, and community organizations to improve health outcomes across the Clinically Integrated Network (CIN). We focus on patient engagement, advocacy, and connecting individuals to both medical and community resources to address clinical and social needs. How you’ll contribute A Care Navigator / Community Navigator who excels in this role: Assists patients within the network who are high or rising risk and eligible for additional healthcare support and services. Acts as a patient advocate and navigator, conducting comprehensive and preventive screenings and supporting engagement in care. Connects patients with network providers, facilities, and resources such as prescription assistance and durable medical equipment (DME). Facilitates clear communication of the patient care plan among the care team, resource affiliates, patients, and families. Coordinates continuity of care across healthcare settings (inpatient, outpatient, skilled care, hospice, home health, etc.) to ensure appropriate utilization of clinical resources. Works collaboratively with primary care practices to enhance quality and efficiency in patient care and utilization of services. Addresses social determinants of health by linking patients to community-based programs and services. Engages effectively with diverse populations to reduce cultural and socio-economic barriers to care. Performs other duties as assigned. Why join us We believe that investing in our employees is the first step to providing excellent care and service. In addition to your base compensation, this position also offers: Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). Professional Development: Ongoing learning and career advancement opportunities. What we’re looking for Applicants should have a high school diploma or equivalent (Medical Assistant or higher preferred) and two years of experience in an ambulatory healthcare setting. Additional qualifications include: Experience in population health initiatives such as chronic disease management, care management, or utilization management. Excellent oral and written communication skills. Strong customer service and leadership abilities. Ability to work independently and prioritize effectively. Team-oriented mindset with strong collaboration skills. Highly organized and detail-oriented. Proficiency in Microsoft Office (Outlook, Word, Excel, Teams). Knowledge of motivational interviewing, teach-back methods, and self-management support strategies. Travel Requirement: Some local travel between clinics or community sites may be required. EEOC Statement Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment. Employment Sponsorship Statement You must be authorized to work in the United States without employer sponsorship.

Requirements

Applicants should have a high school diploma or equivalent (Medical Assistant or higher preferred) and two years of experience in an ambulatory healthcare setting.
Experience in population health initiatives such as chronic disease management, care management, or utilization management.
Excellent oral and written communication skills.
Strong customer service and leadership abilities.
Ability to work independently and prioritize effectively.
Team-oriented mindset with strong collaboration skills.
Highly organized and detail-oriented.
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams).
Knowledge of motivational interviewing, teach-back methods, and self-management support strategies.
Some local travel between clinics or community sites may be required.
You must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Medical Assistant or higher

Responsibilities

Assists patients within the network who are high or rising risk and eligible for additional healthcare support and services.
Acts as a patient advocate and navigator, conducting comprehensive and preventive screenings and supporting engagement in care.
Connects patients with network providers, facilities, and resources such as prescription assistance and durable medical equipment (DME).
Facilitates clear communication of the patient care plan among the care team, resource affiliates, patients, and families.
Coordinates continuity of care across healthcare settings (inpatient, outpatient, skilled care, hospice, home health, etc.) to ensure appropriate utilization of clinical resources.
Works collaboratively with primary care practices to enhance quality and efficiency in patient care and utilization of services.
Addresses social determinants of health by linking patients to community-based programs and services.
Engages effectively with diverse populations to reduce cultural and socio-economic barriers to care.
Performs other duties as assigned.

Benefits

Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Ongoing learning and career advancement opportunities.

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