Care Navigator

CWG/Blended Health•Fort Worth, TX

11d•Onsite

About The Position

The Care Navigator is responsible for maintaining a therapeutic environment in the facility and serves as the first point of contact for patients, clients, and guests. This position will be responsible for answering phones, scheduling appointments/assessments, and collecting payment at the time of services rendered. The Care Navigator is passionate about fostering a positive and professional environment.

Requirements

High School Diploma or GED required.
A minimum of two (2) years’ experience in customer service, preferred.
Exhibit strong written and verbal communication skills.
Exhibit basic computer skills including, but not limited to:
Microsoft Office
Email Correspondence
Knowledge of facility policies and procedures.
Exercise sound judgement in briefly assessing client needs and referring to appropriate providers/programs (i.e., referring for PHP/IOP screenings, referring to providers with certain specialties, etc).
Maintain highest level confidentiality.
Ability to react calmly and effectively in emergency situations.
Ability to remain seated for extended periods (approximately 8–10 hours) while performing job duties.
Ability to reach above and below the waist; bend, turn, and twist; and operate standard office equipment, including but not limited to a copier, computer, telephone, calculator, safe, and facsimile machine.
Visual ability sufficient to read handwritten and typed materials and to work with standard office documents and computer screens.
Ability to stand and walk throughout the facility as required in the course of performing job duties.
Ability to perform repetitive tasks and maintain a moderate work pace.
Ability to respond appropriately to occasional electrical, mechanical, or equipment-related issues or emergencies.
Flexibility to work varied schedules, including evenings, as operational needs require.
Ability to manage multiple assignments and priorities and meet established deadlines.

Nice To Haves

1+ years of benefits verification experience is preferred.

Responsibilities

Greet clients and visitors in a professional, courteous, and supportive manner.
Maintain a clean, organized, and welcoming reception and waiting area.
Answer incoming telephone calls promptly using approved communication protocols; monitor voicemail and return calls in a timely manner.
Perform administrative document management tasks including scanning, uploading, downloading, and transmitting documents via fax and electronic systems.
Monitor and respond to email communications in a timely and professional manner.
Ensure required intake and administrative forms are completed accurately for all new and existing clients.
Document all client communications and interactions in accordance with organizational standards within 24 hours of occurrence.
Schedule appointments for new and existing clients using approved scheduling procedures and scripts.
Coordinate and schedule follow-up appointments prior to clients leaving the facility when recommended by the client’s provider.
Provide basic assistance to clients regarding insurance-related questions, including general explanation of Verification of Benefits (VOB) information.
Collect and process required appointment fees at the time of client arrival in accordance with organizational policies.
Direct or refer clients to appropriate internal departments as needed (e.g., Assessment, Business Office, Nursing, Medication Services, or other clinical support areas).