Care Navigator | Spanish Language (Remote)

Tembo Health • NY

296d • $40,000 - $60,000

About The Position

At Tembo Health, we are on a mission to change the future of dementia care. We aim to make it effortless for families to manage dementia and senior health through evidence-based clinical pathways and technology designed specifically for seniors. Our innovative dementia care management solution empowers patients, caregivers, primary care physicians, and health plans to navigate the complexities of dementia care. We are looking for smart, mission-driven, goal-oriented team members who are creative problem solvers and big dreamers. If that sounds like you, let's talk!

Requirements

• College degree preferably in social work or psychology.
• Comfortable with technology and performing this role virtually.
• Fluent in English and Spanish with excellent communications skills.
• Able to work in multidisciplinary team environment.
• Experience building rapport and collaborative relationships with patients and families.
• Able to effectively manage difficult patient interactions with empathy and professionalism, even in challenging or emotionally charged situations.

Nice To Haves

• Master of Social Work (MSW).
• Experience in health care, ideally with dementia.
• Located in the New York City or Boston area.

Responsibilities

• Acts as primary point of contact for caregivers, families, and seniors with dementia.
• Actively supports caregivers, families, and seniors with dementia to enhance quality of life and ensure safety in the home.
• Provides education and support around dementia, symptoms, caregiving, and what to expect utilizing our playbooks and resource center.
• Screens for unmet care needs including clinical or medication issues, behavioral issues, safety risks, and psychosocial well-being of both caregiver and patient.
• Reviews needs, identifies goals, and develops personalized care plans with support from the clinical team.
• Researches, identifies and finds connections to local community resources.
• Reconciles medications and assists with medication management strategies.
• Assists in coordination of medical care by assisting with referrals as well as gathering and compiling up to date medical records.
• Consults with and triages complex issues with our multidisciplinary team that includes licensed clinical team members (e.g., nurse, social worker, physician, pharmacist).
• Assist in developing and maintaining content for informational resources, ensuring accuracy and relevance.
• Provide documentation and support general administrative tasks, including managing records, handling correspondence, and adapting to new tasks as they arise.
• Demonstrate flexibility and willingness to tackle diverse tasks as needed in a dynamic startup environment, contributing to the team effort across various areas of operation.

What This Job Offers

• Education Level: Bachelor's degree