Care Navigator (Medical Assistant), Mental Health Team

Artemis Practice Services Georgia LLC • Commerce, GA

340d

About The Position

Step into a pivotal role as a Care Navigator on our Mental Health team, where your contributions will directly support mental health professionals and patients with compassion and efficiency. As a Care Navigator, you’ll serve as a key patient support liaison, often becoming the first point of contact for new members. In this role, you’ll showcase Ascend's commitment to patient-first, accessible healthcare. You’ll leverage your expertise to handle administrative tasks, coordinate patient care, and facilitate seamless communication in our virtual healthcare environment. Your efforts will help ensure that patients feel supported and connected throughout their care journey. This position offers a unique opportunity to be part of an innovative and supportive healthcare practice, where your work will make a tangible difference in the lives of those we serve. Join us in reshaping the future of holistic health care.

Requirements

• Certified Medical Assistant (CMA) or equivalent qualification.
• Previous experience in mental health settings preferred.
• Minimum of 2 years MA experience working in a healthcare setting required.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Comfortable using telehealth platforms and digital communication tools.
• High-speed internet connection and a quiet, dedicated workspace.
• Familiarity with scheduling software and patient management systems.
• Fluent in English; bilingual skills are a plus.

Responsibilities

• Conduct patient intake interviews to gather medical history and current mental health concerns.
• Schedule and coordinate appointments for patients with mental health professionals.
• Assist in managing and updating electronic health records (EHR) with accurate patient information.
• Provide administrative support by handling phone calls, emails, and other communication related to patient care.
• Facilitate communication between patients and mental health providers, ensuring timely follow-ups and responses.
• Prepare and distribute educational materials and resources to patients regarding mental health conditions and treatments.
• Monitor and manage patient portals, ensuring patients have access to necessary information and services.
• Assist with billing and insurance claims processing for mental health services.
• Conduct follow-up calls or messages to patients to ensure treatment adherence and gather feedback.
• Maintain confidentiality and comply with HIPAA regulations and other relevant legal requirements.
• Support mental health professionals in preparing documentation and reports for patient care planning.
• Assist in triaging patient inquiries and managing crisis situations by directing them to appropriate resources or personnel.

Benefits

• Medical, Dental, Vision, Life Insurance available on your first day
• 401k w/ Match
• Generous PTO, paid parental leave, company holidays
• Flexible schedule and work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed