Care Navigator, BH Specialist

NeighborHealth•Boston, MA

3d•$22 - $33•Onsite

About The Position

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Position Summary: The Care Navigator Behavioral Health Specialist (CNBHS) will provide direct outreach and support to behavioral health patients and their families to address the complex social determinant of health needs, which negatively impact health and wellbeing. The CNBHS will provide outreach and case management to promote compliance with established treatment plans and connect to community resources to support SDOH needs. Schedule: Monday- Friday, 8am-5pm

Requirements

High School Diploma or G.E.D. with lived experience in lieu of education
Bilingual (English/Spanish) skills required.
Reads, understands and complies with all Standards of Conduct, JCAHO policies and all laws related to position responsibilities and employment at NeighborHealth; Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.
Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.
Maintain excellent punctuality and attendance.
Promote a sense of “team work” through demonstration of self-direction and self-motivation.
Solve problems independently or knows when to seek consultation.
Displays outstanding customer service skills when interacting with all NeighborHealth customers according to the ACE model.
Adheres to all NeighborHealth and departmental policies and procedures.
Participate in required departmental activities and meetings.

Nice To Haves

Bachelor’s Degree in Social Work or health care related field preferred

Responsibilities

Provide intake for patients visiting CRWC
Closely work with different patient population behavioral team and offer support to clinical team Hell reinforce treatment plan
Coordinate onsite resource programs (i.e. Cradles to Crayons, Fragment Society, Red Cross Food Distribution, Fair Foods, and Community Education Sessions).
Assist in development of protocols and workflows to optimize service delivery.
Develops and maintains relationship with community partners and outside agencies and acts as an NeighborHealth point person.
Assess patient’s food security.
Connect patients to community food access resources such as local food pantries and provide information.
Assist with applying to SNAP (food stamps) as appropriate.
Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
Connect patients with legal and immigration resources, housing search information, financial assistance resources, education and job search resources.
Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
Collaborate with legal service agencies and educate patients on their rights as tenants, workers.
Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits.
Connect patients to community based mental health services, including in-home therapy, outpatient therapy and psychiatry services, substance abuse services and domestic violence services.
Participate in professional development and team trainings to further understanding of both community resources and the intersections of social justice and community health work.