Care Navigation Guide

Oscar Health

6h • $19 • Remote

About The Position

You will be responsible for curating relative provider lists for our members who need readily available care. This requires regular engagement with our network providers to ensure that we are providing the most optimal options to our members.
You will report into the Care Navigation Team Lead.
Work Location:This is a remote role. You must reside in Arizona, Florida, Georgia, or Texas. Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. #LI-Remote

Requirements

• 1+ years of experience with care coordination and navigation in a healthcare setting
• 1+ years of experience utilizing a Chromebook and Google Workspace

Nice To Haves

• Experience working in a collaborative environment

Responsibilities

• Outreach providers and facilities in an effort to provide relevant, refined and impactful personalized options that address the members' specific care requests while staying within SLA and meeting access standards.
• Lean on and collaborate with RNs for support on complex cases in order to effectively route care
• Discover and communicate trends to your leadership in order to improve processes and the member experience.
• Effectively utilize all resources to navigate complex cases.
• Confirm and update provider data.
• Properly document tickets.
• Stay current on all information, updates, processes, and workflows.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Benefits

• medical, dental, and vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k) plan participation
• life and disability insurance
• and paid wellness time and reimbursements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed