Care Model Management Lead Director

CVS Health • Raleigh, NC

2d • $100,000 - $231,540

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Lead Director, Care Model Management, is responsibility for driving enterprise care model strategy, supporting execution of key initiatives, and ensuring consistent operational alignment across the Care Model Management Office. This role will lead development of senior leadership materials, maintain and evolve core framework documents—including the enterprise member journey—and ensure disciplined governance and tracking of multi-year care model priorities. The Lead Director operates as a connector across business, clinical, and operational teams to translate strategy into actionable plans that support improved member experience, clinical outcomes, and organizational performance.

Requirements

• 8+ years experience in healthcare strategy, care delivery transformation, program management, or a related field.
• Proven ability to operate at a senior level, influencing cross-functional stakeholders and supporting executive decision‑making.
• Strong strategic thinking, structured problem solving, and analytical skills.
• Exceptional communication and executive presentation capabilities.
• Experience managing complex, multi-stakeholder initiatives across clinical and operational domains.

Nice To Haves

• Familiarity with care delivery models, member experience design, and clinical workflows preferred.

Responsibilities

• Partner closely with the Executive Director to define, refine, and operationalize the enterprise care model strategy.
• Lead cross-functional development of strategic roadmaps, workstreams, and success metrics.
• Support enterprise alignment by ensuring strategies and priorities are consistently communicated, understood, and tracked across teams.
• Develop high-quality presentations and reports for senior leadership forums, including ELT updates, strategy reviews, and governance routines.
• Translate complex information into clear narratives, insights, and recommendations that support decision-making.
• Manage pre‑read, briefing, and executive prep processes to ensure clarity, alignment, and strategic coherence.
• Maintain the enterprise member journey framework and ensure updates reflect evolving business needs, clinical capabilities, and member expectations.
• Oversee creation and maintenance of core care model artifacts (blueprints, capability maps, governance documents, etc.).
• Ensure documentation is accurate, accessible, and integrated into enterprise planning and execution routines.
• Serve as a strategic liaison between Care Model Management and clinical, operations, digital, analytics, and product teams.
• Facilitate priority alignment, milestone tracking, and risk mitigation across multiple workstreams.
• Lead working groups or committees as needed to drive progress on care model initiatives.
• Support development of success measures and KPIs for care model initiatives.
• Partner with analytics to translate performance results into actionable insights.
• Recommend course corrections and opportunities to enhance member experience and care outcomes.

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees