Care Manager

Aria Community Health Center•Lemoore, CA

4d•$22 - $23•Onsite

About The Position

At ACHC, we are committed to improving the health and well being of our communities. As a Federally Qualified Health Center and licensed primary care clinic, we provide comprehensive medical and dental services, along with specialized care in Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry. With clinics located across Fresno, Kings, and Tulare counties, our team works together to deliver accessible, high quality care to every patient. RESPONSIBILITES Assists Clinic Operations and provides care coordination support to the Aria Community Health Center (ACHC) Patient Centered Medical Home Care Management Program for patients residing in Tulare, Fresno and Kings County. This position is pivotal in ensuring all needs of the patient are identified and coordinated within the organization as well as with outside providers to improve health outcomes. The needs of the patient may include complex health conditions, mental health diagnosis, shelter concerns, financial instability, extreme poverty, transportation, or food insecurity. The Care Manager will be under direct oversight of Clinic Operations for chart review. The Care Manager provides initial outreach to potential eligible patients and works with the eligible patients and care coordinators to meet established goals while using patient centered methodologies. Understanding motivational interviewing, trauma informed care, and persuasion skills is fundamental to meeting the objectives of this position.

Requirements

1 year experience within a clinic or healthcare setting.
Required: Bilingual English/Spanish.
May substitute one year experience for any of the following Certificates/Licenses: Nursing Assistant, Medical Assistant or Home Health Aide.
Basic understanding of best practices and/or lifestyle recommendations in common complex conditions including asthma, depression, diabetes, heart conditions, and hypertension.
Basic understanding of various government and nonprofit resources including public assistance, rent/utility assistance, food distribution, etc.
Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi disciplinary teams.
Exercise appropriate judgment and decision making.
Communication skills including interpersonal, verbal, and written.
Able to sufficiently engage members and providers on the phone and in person or via email.
Organization skills, including prioritizing tasks and time management.
Highly skilled interpersonally, with excellent teamwork and relationship skills.
Ability to work well under pressure with experience in establishing priorities, meeting deadlines, and adapting quickly to change.
Ability to independently seek out resources as well as work collaboratively in solving barriers to care.
Ability to read, understand and follow oral and written instructions including internal policies and communications as well as applicable local, State, and Federal regulations.
Proficient with various software systems including Microsoft Office Suite and Electronic Health Record (EHR) programs.
Demonstrates ability to work in a regulatory climate that includes oversight by State and Federal entities, payer contracts, etc.
Possess a genuine respect for others and acceptance of their individual, social and cultural traits.
Able to travel and attend professional meetings, conferences, trainings, and clinic sites.
Hearing: Sufficient to engage with patients and staff in person and by telephone.
Speaking: Clear verbal communication to convey medical and operational information.
Vision: Visual acuity adequate for reading printed materials and viewing electronic screens.
Cognitive Abilities: Aptitude to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem solving, and comprehending.
Motor Function & Mobility: Ability to move within the work environment to complete tasks and interact with others.
Occasional lifting and carrying of items up to 10 pounds without assistance.
Frequent standing, sitting, bending, reaching, and other movements typical of a standard workday.
Regular use of hands and fingers for typing, writing, operating tools or equipment, and handling materials.
Some pushing and pulling required during daily tasks.

Nice To Haves

Associate degree in Health Sciences or Human Services, or in a closely related field.
Experience with County resources is preferred.
Knowledge and experience in motivational interviewing is preferred.
Experience working with traditionally marginalized populations is preferred.

Responsibilities

Conduct initial and ongoing assessments to identify medical, mental health, substance use, social, housing, and functional needs.
Carries a caseload of patients consistent with PCMH guidelines.
Develop individualized, whole person care plans with patient and provider input
Advocate for patients in various settings including internal multi disciplinary team meetings, insurance carriers, outside health providers, social workers, resource providers, etc.
Connect patients to needed services that will reduce barriers that impact their health including shelter, transportation, food access, in home care, etc.
Use motivational interviewing and trauma informed care practices to ensure patients meet the goals established by Clinical Team.
Engage with patients that meet program eligibility requirements.
Provide health promotion and self management training to individual patients and their families.
Conduct regular telephonic outreach and follow up with Patients.
Complete comprehensive assessments (SDOH).
Complete enrollment screening and documentation, Health Action Plan reports, and other necessary reports.
Obtain required Care Management enrollment consents.
Function as a patient advocate.
Meet care management documentation expectations.
Promote wellness and prevention.
Verbally present patient case to multi disciplinary team.
Distribute health promotion materials.
Responsible for accurate and timely documentation which includes but is not limited to program enrollment, assessment, updated activity/progress notes, resource access applications, releases of information, and other forms necessary to document services.
Support other Care Managers with delegated tasks.
Ensures the privacy and security of Protected Health Information (PHI) as outlined in ACHC policies and procedures.
Other duties as assigned, including but not limited to verification of insurance eligibilities and submission of treatment authorizations.