Care Manager II - Hybrid Remote - Auburn, N.Y.

CNYHHN Inc•City of Utica, NY

1h•Hybrid

About The Position

The Care Manager conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers.

Requirements

Bachelor’s degree in psychology, sociology, human services or related field with 1-3 years of experience preferred, or associate’s degree in human services or related field or LPN Licensure with 3-5 years of experience. Volunteer or Paraprofessional experience will be considered.
Basic Computer Skills (Windows, Outlook, Word, Excel)
Travel is required. Must have a vail NYS Driver’s License.
Competencies and experiences necessary include customer service orientation, diplomacy, diversity, flexibility, follow through, informing others, safety orientation, reliability and consistency, written communication and cooperation and teamwork, listening skill, optimism, quality orientation, analytical thinking.
Applies and actively shares knowledge, expertise and best practices with team
Behavior supports the mission, core values and objectives of the organization.
Displays flexibility and openness in daily work and encourages others to stay open to change and improvement.
Accepts and readily adapts to changing priorities, new ideas, strategies, procedures and methods.
Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations.
Accumulates all relevant information prior to making job-related decisions.
Presents well-considered alternatives when making recommendations.
Makes decisions in a timely manner.
Represents the organization and its network of providers by displaying a respectful and caring manner with clients and their families.
Addresses all client concerns in a timely and efficient manner and reports any complaints to their immediate supervisor or the Director of Health Home Operations for resolution.
Complies with quality assurance, OSHA, HIPAA, infection control, safety and other policies set forth.
This position has the potential for regular and substantial contact with health home enrollees under age 21 and must satisfactorily pass a Criminal History Record Check (including fingerprinting), State Registered Clearance, Mandated Reporter Training, and Staff Exclusion List.

Responsibilities

Outreach and engagement to formally enroll referred individuals into the care management program.
Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Assures support is in place inclusive of peer and family contacts.
Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
Ensures all initial linkages are established and maintained.
Collaborates with all services providers and establishes team communication plan.
Monitors goals on a continuing basis and that team is communicating.
Monitors that care plan is relevant to health home policies and procedures.
Consults with family members and social support to maintain support consistency.
Advocates for additional services and linkages as appropriate.
Maintains current care management documentation and information regarding care management activities within the required health IT system.
Ensure compliance with all pertinent government and agency regulations and operating standards, including maintaining all required documentation and applicable databases.
All other duties as assigned.