Elderly Services Program, Care Manager (Hybrid)

Community First Solutions • Hamilton, OH

13d • $18 • Hybrid

About The Position

Are you a compassionate professional who thrives on helping seniors stay safe, healthy, and independent? Then we’re looking for YOU to join our Elderly Services Program team at Community First Solutions! We are seeking a Care Manager to support older adults in Butler County by assessing needs, coordinating services, and ensuring quality care through the Elderly Services Program (ESP). In this role, you’ll work directly with clients and caregivers to develop personalized service plans, connect them with resources, and provide ongoing support to enhance their quality of life. This is the perfect opportunity for someone with a background in social work, gerontology, or healthcare who wants to make a meaningful difference in the lives of seniors and their families.

Requirements

• Bachelor’s degree in Social Work, Gerontology, or related field (appropriate experience, such as LPN, may be considered with approval).
• Valid driver’s license, insurance, and reliable transportation for home visits.
• Acceptable criminal records check required.
• Strong computer skills, including basic applications and care management software.
• Must have an acceptable criminal records check.
• Must have valid driver’s license, insurance, reliable transportation and ability to complete home visits.
• Must possess excellent communication and organizational skills.
• Must be proficient in basic computer applications.

Nice To Haves

• One year of experience in geriatrics, case management, long-term care, home health, or medical social work preferred.
• Prefer at least one-year experience in geriatrics, case management, long-term care, home health or medical social work. Experience as a social worker or nurse is very helpful.

Responsibilities

• Maintain Client Caseload:
• Assess client referrals for program eligibility according to program policy and procedures; enroll eligible individuals
• Develop individualized service plans in collaboration with client and/or caregiver that includes community resources as well as ESP services
• Provide information, referrals, and/or resources as needed
• Inform clients of rights and responsibilities
• Monitor service plan costs to ensure we adhere to cost caps, per procedure
• Secure and monitor services to ensure quality of care to support the health and safety of the participants
• Maintain the client contact schedule of required interventions (phone or home visits) to assess and verify the service plan; identify any problems in service delivery and assess for any changes in client status, conditions or needs; provide support and assistance as needed and assure ongoing eligibility
• Complete documentation as required per procedure
• Maintain ongoing contact and open communication with caregivers, family members, friends and other sources of informal support as appropriate
• Work with clients, service providers and others involved in the client’s plan of care in mutual problem solving and coordination of care as needed.
• Complete review of income and medical expenses to determine client co-payment amount if applicable. Monitor client’s co-payment status.
• Insurance, Medicare, Medicaid, Advantage plans, referrals to benefit specialist, payor of last resort, pursues other funding sources
• Assist client/caregiver with discharge planning upon disenrollment from ESP and/or from hospital/nursing home as appropriate.
• Follow policy and procedure for processing client appeals and participate in appeal proceedings as required; disenroll clients who no longer meet eligibility requirements in accordance with policy and procedures
• Cooperate with care management team to assure adequate and appropriate care management coverage of all agency clients
• Administrative:
• Maintain accurate and confidential computer record of client activity using care management software
• Adhere to confidentiality policy and HIPAA protocol as related to all client information/interactions
• Follow-up on reported incidents and health and safety issues. Complete incident reports and/or complaint form as necessary
• Participate in the PQI process as directed by supervisor or manager
• Promote a positive community image at all times
• Meetings:
• Attend required program and agency trainings and meetings
• Participate in case conferences
• Attend professional meetings, workshops, seminars as appropriate
• Embraces the company’s Always Behaviors each and every day as we serve our clients, colleagues, and community.
• All other duties as assigned and/or appropriate to the position.

Benefits

• Mission-Driven Work: Help seniors remain safe and independent while supporting families through meaningful, compassionate care.
• Supportive Culture: Join a team of professionals who value collaboration, respect, and client-centered service.
• Stability & Growth: Be part of a trusted organization with opportunities for professional development and advancement.
• Community Impact: Build relationships with seniors, caregivers, and community partners to strengthen lives every day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees