Care Manager - Home Care

HomeWell Care Services ID288•Boise, ID

About The Position

HomeWell Care Services is a locally owned home care agency providing personalized, non-medical in-home care. Our focus is on thoughtful care planning, strong relationships, and dependable support that helps individuals remain safe, comfortable, and independent at home. We are intentionally building our company with quality and culture in mind — not volume for volume’s sake. About the Role We are seeking a Care Manager to join our growing team. This role is responsible for new client assessments, care plan development, caregiver communication, and scheduling coordination, while also playing an important role in shaping how care is delivered as we grow. Unlike many Care Manager roles in the industry, this position is not designed to be high-volume or purely transactional. We want someone who values doing things well — building relationships, thinking through care needs, and supporting caregivers — rather than simply moving fast to keep a schedule full. This role works closely with care leadership and is well-suited for someone with home care experience who is dependable, personable, responsive, and interested in growing into greater responsibility over time. What Makes This Role Different Smaller, more intentional caseloads so assessments and care plans can be done thoughtfully Support and mentorship from care leadership, not a “figure it out on your own” environment Real influence on care culture, including input on caregiver skill sets, staffing needs, and care standards Relationship-focused, with time and expectation to communicate well with clients, families, and caregivers Designed to grow as the company grows, rather than being a static or burnout-prone role

Requirements

Experience in home care or a related caregiving coordination role
Strong organizational and communication skills
High level of dependability and follow-through
Warm, empathetic, and professional demeanor
Ability to manage multiple priorities calmly and thoughtfully

Nice To Haves

Experience conducting client assessments or care intakes
Experience supporting or coordinating caregivers
Familiarity with home care scheduling or management software
Background in healthcare, social services, or caregiving support

Responsibilities

Conduct in-home assessments for new clients
Develop individualized care plans that reflect client needs, preferences, and safety considerations
Review and update care plans as needs change
Serve as a point of contact for clients and families
Clearly communicate care plans and expectations to caregivers
Provide ongoing guidance and support to caregivers
Assist with caregiver matching and placement
Help ensure consistency, quality, and continuity of care
Manage caregiver schedules and assignments
Respond promptly to scheduling changes and call-outs
Help ensure coverage and continuity of care
Coordinate care changes as client needs evolve
Work collaboratively with care leadership to shape care standards and expectations
Provide input on caregiver skill needs and staffing gaps (e.g., float or overnight coverage)
Be a steady, reliable presence for caregivers and clients
Occasional hands-on shift coverage if needed (not routine)
Support overall care quality, communication, and responsiveness