Care Manager
About The Position
Care Healthcare of Washington is an in-home care agency dedicated to delivering compassionate, client-focused services to individuals across King and Pierce Counties. We foster a supportive and professional work environment that values integrity, teamwork, and operational excellence. Position Overview: Care Manager We are currently hiring a Care Manager to support day-to-day care coordination and ensure quality service delivery for our clients and caregivers. This role is essential to maintaining the smooth operation of services, timely communication, and regulatory compliance. As a key member of our administrative team, the Care Manager will coordinate caregiver schedules, monitor care plans and service authorizations, assist with on-boarding, and serve as the main point of contact for client and caregiver support.
Requirements
- High school diploma or equivalent required; Associate’s or Bachelor's degree preferred
- At least 1 year of experience in care coordination, scheduling, or healthcare administration
- Strong proficiency in Google Workspace, Microsoft Office (Outlook, Word, Excel) and comfortable with digital systems
- Excellent communication, organization, and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Professional, empathetic, and detail-oriented approach to client service
Nice To Haves
- Experience in home care, healthcare, or human services settings
- Familiarity with scheduling systems (Wellsky)
- Bilingual abilities are a plus
Responsibilities
- Care Coordination & Scheduling
- Create and manage caregiver schedules based on client needs and authorized service hours
- Track service logs and make schedule adjustments to ensure continuous coverage
- Ensure accurate tracking of billed hours and compliance with state guidelines
- Client & Caregiver Communication
- Serve as the primary liaison for clients, families, and caregivers
- Address scheduling concerns and service issues with professionalism and urgency
- Promote a client-centered and solutions-focused approach in all interactions
- Documentation & Compliance
- Assist with new client intakes, assessments, and care plan updates
- Maintain accurate and up-to-date care documentation and service records
- Monitor service authorizations and ensure timely renewals to remain in compliance
- Administrative Support & Team Collaboration
- Coordinate with the hiring team to support caregiver on-boarding and readiness
- Communicate caregiver availability and schedule changes with the care team
- Participate in team meetings and contribute to operational planning and improvements
Benefits
- Medical, Vision, and Dental insurance
- 401(k) retirement plan
- Supportive and mission-driven team environment
- Ongoing training and professional development opportunities
- Opportunity to make a meaningful impact in the lives of clients and caregivers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
