CARE Manager

Lao Family Community Development, Inc.

About The Position

Lao Family Community Development, Inc. (LFCD) is a community development non-profit agency established in the City of Richmond in Contra Costa County in 1980. Today, the Lao Family has expanded its operations and service footprint to three additional counties, including Alameda, Sacramento, and Yolo. LFCD’s headquarters office is in Oakland, CA. It delivers programs and services from 7 locations in 35 languages. The agency provides both community development real estate facilities and a diverse array of workforce, education, and human services that directly support predominantly low-income US-born high-barrier families and individuals, refugees, immigrants, transitional age youth, seniors, and other special populations such as individuals with disabilities. Job Summary: Reporting to the Lead Care Manager, the Care Manager provides direct services to members who enrolls in Cal AIM to which Molina Enhanced Care Management (ECM) and Community Supports (CS) services, including Health Net (CS) and Partnership (ECM) services. The Care Manager supports unhoused, justice-involved, medically complex, and vulnerable populations by delivering trauma-informed, culturally responsive, and person-centered care coordination. Under supervision, this position conducts outreach and engagement, completes comprehensive assessments, develops individualized care plans, coordinates services across multiple systems, and assists participants in navigating complex medical, behavioral health, housing, and social service systems. The Care Manager works collaboratively with Managed Care Plans (MCPs), healthcare providers, housing agencies, and community-based organizations (CBOs) to promote long-term health stability, housing placement, and self-sufficiency. This position will be primary stationed at the North Sacramento Office, however travel between LFCD offices in South Sacramento and Yolo County may be required as needed by the program.

Requirements

Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, or a related field; or equivalent combination of education and relevant experience.
Minimum of 1–2 years of experience providing direct case management, care coordination, housing navigation, or social services to vulnerable populations.
Experience working with unhoused individuals, justice-involved populations, individuals with complex medical or behavioral health conditions, or low-income communities preferred. Knowledge of trauma-informed care, strengths-based case management, and person-centered service planning.
Self-starter, ability to work with minimal supervision; excellent communication, multi-tasking, community relations, networking, and public speaking skills.
Demonstrated ability to work with families, women, and children without discrimination towards people of diverse cultures, races/ethnicities, socio-economic positions, ages, religions, genders, physical/mental challenges/disabilities, and sexual orientations.
Understand, explain, and apply complex local, state, and federal regulations, policies, and procedures.
Able to travel to meet with service providers and participants; ability to work independently as well as part of a team; must have a flexible schedule on evenings and weekends.
Proficient computer skills in MS Word, Excel, PowerPoint, database management, and Internet Explorer.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire; must pass background check.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; and move objects up to 25 pounds.

Responsibilities

Conduct comprehensive health and social needs assessments under supervision and assist in developing individualized care plans.
Provide direct case management services using trauma-informed, strengths-based, and culturally responsive approaches.
Coordinate services across medical, behavioral health, housing, employment, and social service systems.
Conduct outreach and engagement for individuals experiencing homelessness or at risk of housing instability.
Assist participants with housing navigation, applications, documentation, and placement processes.
Support landlord engagement efforts as directed by the Lead Care Manager.
Maintain accurate, timely, and compliant documentation in accordance with CalAIM, Medi-Cal, HIPAA, MCP guidelines, and agency standards.
Participate in case conferences, multidisciplinary meetings, and care coordination meetings with MCPs and community partners.
Monitor participant progress and promptly report barriers, risks, or crises to the Lead Care Manager.
Support data collection, tracking, and reporting to ensure compliance and performance outcomes.
Respond appropriately to crises using de-escalation techniques and seek supervisory guidance when necessary.
Adhere to agency policies, ethical standards, and evidence-based practices.