Care Manager, Telephonic Nurse Part Time After Hours & Weekends

Centerwell Limited Partnership

208d • $71,100 - $97,800 • Remote

About The Position

Become a part of our caring community and help us put health first. This position is part time 20 hours/week, scheduled weekdays after business hours and weekends. The Clinical Care Coordinator helps to ensure optimal continuity of care for patients transitioning into and out of our services. They are responsible for being highly knowledgeable regarding post-acute levels of care, and an expert regarding CenterWell Home Health services including home health, hospice, and palliative care. The Clinical Care Coordinator is expected to communicate with the CenterWell Home Health clinical team and help facilitate timely patient follow-up for patients in need of (additional) services when appropriate. This is a work-from-home telephonic nurse position.

Requirements

• Associates Degree required. BSN preferred.
• RN license in a compact state is required.
• At least 3 years post-acute experience. Home Care or hospice experience preferred.
• Nursing background working across multiple areas of post-acute care preferred.
• Extensive nursing experience in post-acute care preferred.
• Current CPR certification.
• Good working knowledge of home health, hospice, and palliative care services preferred.
• Good time management skills.
• Ability to learn and master information related to locations and services of clients.
• Excellent analytical and problem-solving skills.
• Excellent verbal and interpersonal skills.
• Able to communicate effectively with empathy over the phone and while interacting with others.
• Must read, write and speak fluent English.

Responsibilities

• Act as CenterWell Home Health representative in supporting patients who have been discharged from service or for those who may need post-acute services.
• Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions.
• Make clinical level of care determination based on discussion, medical records, and any other pertinent clinical data.
• Match patient needs to a service site location or provide alternative services if not available.
• Act as customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate.
• Follow-up and track referral and admission outcomes.
• Maintain awareness and orientation to department performance objectives, meet standards, and assure patient satisfaction goals are met.
• Assist in the admissions process by acting as an ambassador for patients who meet the admissions requirements.
• Focus on placing the right patient to the right care setting at the right time.
• Adhere to and participate in Company's mandatory training including HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures.
• Provide education regarding Home Health, Hospice, and Palliative Care Services.
• Assist with clinical eligibility review for alternate services.
• Participate in special projects and perform other duties as assigned.

Benefits

• Health benefits effective day 1
• Paid time off, holidays, and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Associate degree