Care Manager - Housing

ST Johns Community Health Improvement Centre • Los Angeles, CA

126d

About The Position

The Housing Care Manager, as a member of the St. John s Community Supports Housing Program (CS) team, works closely with Medi-Cal members who are enrolled in the CS Program to provide homeless and housing support services. The Housing Care Manager provides Housing Navigation services that include: client advocacy, case management, benefit establishment, linkage to mental health/substance abuse services, linkage to stable housing and all other supportive services as needed. In addition, the Housing Care Manager provides Tenancy Services with a goal of maintaining safe and stable tenancy once housing is secured. The position will use evidence-based practice models such as Trauma-Informed Care and Motivational Interviewing, along with Harm Reduction and Housing First principles.

Requirements

• Bachelor's degree or higher.
• Familiar with resources that support stable housing, such as Veteran Services, Rapid Rehousing, and Section 8.
• Knowledge of housing navigation skills, such as housing location, filling out applications, developing housing contacts, and lease compliance.
• 2 years of experience within social services and/or public health.
• Experience working in underserved communities, such as undocumented individuals, unaccompanied minors, LGBTQIA+ populations, communities of color, people experiencing homelessness, substance abuse, and/or serious mental illness.
• Valid CA Driver's License and vehicle required for work-related travel.
• Bilingual in English and Spanish (read, write, speak) strongly preferred.

Responsibilities

• Deliver Housing Navigation services to Medi-Cal members prior to successful tenancy.
• Complete a Housing Assessment that identifies the member's preferences and barriers related to housing.
• Develop an Individualized Housing Support Plan based on the Housing Assessment.
• Assist in securing housing, including the completion of housing applications and securing vital documents.
• Assist with benefits advocacy, including obtaining identification and documentation for SSI eligibility.
• Identify and secure available resources to assist with subsidizing rent.
• Communicate and advocate on behalf of the members with landlords.
• Establish procedures and contacts to retain housing.
• Identify, coordinate, secure, or fund non-emergency, non-medical transportation.
• Review program participant files and ensure that all program records and resident documentation are maintained.
• Deliver Tenancy Services to Medi-Cal members once housing is secured.
• Provide early identification and intervention for behaviors that may jeopardize housing.
• Educate and train on the tenant-landlord relationship.
• Assist in resolving disputes with landlords and/or neighbors.
• Assist with the annual housing recertification process.
• Coordinate with members to review, update and modify their Individualized Housing Support Plan.
• Provide independent living and life skills training.

Benefits

• Free Medical, Dental, and Vision Plans
• 13 Paid Holidays and PTO
• 403(b) Retirement Match
• Life Insurance, EAP
• Tuition Reimbursement
• SEIU Union
• Flexible Spending Account
• Succession Plans and Internal Growth Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree