Care Management Technician - Bayfront Hospital - St. Petersburg, Florida

Orlando Health•Saint Petersburg, FL

8h•Onsite

About The Position

The Care Management Technician is focused on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.

Requirements

High school graduate or equivalent.
Two (2) years’ experience in working with customers and/or patients, to include one year in a health-related field.
Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint)

Responsibilities

Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care.
Assists with the Care Management requests as needed:
Arranging nursing home returns
Contacting SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability
Identifying availability of community resources
Enrolling patients in patient assistance programs
Referring to community agencies
Arranging patient transportation
Obtaining authorization numbers from payors
Obtaining appropriate contact name, contact number and/or fax number of payor
Arranging for resources to facilitate durable medical equipment
Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/ responsibilities.
Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services.
Assists in the overall office functions of:
Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers
Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties
Assists in maintaining the various databases and spreadsheets utilized by the department
Assists in scheduling meetings and coordinating arrangement for meetings
Assists in the suggestion, development and implementation of new processes to improve department efficiencies
Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system
Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards
Prioritizes workload to manage multiple priorities.
Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Able to maintain compliance with all Orlando Health policies and procedures.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Fax/copy materials as requested.
Adheres to corporate and departmental policies regarding confidentiality of patient records, physician information, system data, and other clinical data.
Maintain records and documentation of work performed in a timely, organized and easily retrievable fashion.
Maintains confidentiality of data and information in compliance with HIPPA regulation and Orlando Health policies.