Care Management Technician - Care Management

Orlando Health • Orlando, FL

1d

About The Position

ORLANDO HEALTH ARNOLD PALMER HOSPITAL FOR CHILDREN
Located on the downtown Orlando Health campus, Orlando Health Arnold Palmer Hospital for Children has been providing compassionate care to the children, teenagers and young adults of Central Florida for more than 30 years. With 156 licensed beds and a team of experts in more than 30 pediatric specialties, the hospital has earned a “Best Children’s Hospitals” recognition by U.S. News & World Report for 14 consecutive years and has been named a Top Children’s Hospital by the patient-advocacy Leapfrog Group. Orlando Health Arnold Palmer has held Magnet® Recognition for nursing excellence and quality patient care since 2013 and several units have earned Beacon Awards for Excellence for employing evidence-based practices to improve patient outcomes and patient and staff satisfaction. Our pediatric Level I Trauma Center and ER is the only Central Florida facility to provide the highest level of emergency trauma care exclusively to children, and Orlando Health Arnold Palmer is the only facility in Florida to achieve Level I Children’s Surgical Verification and Level I Trauma Verification by the American College of Surgeons.

Orlando Health Arnold Palmer is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.
Come Join Orlando Health Team!
Top Reasons to Choose Orlando Health:
Competitive Pay: Evening, nights, and weekend shift differentials offered for qualifying positions.
All Inclusive Benefits: Student loan repayment, tuition reimbursement, back up elder and childcare, pet insurance, and more for full time and part time employees.
Employee-centric: Orlando Health has been selected as one of the 2020 “Best Places to Work in Healthcare” by Modern Healthcare.
Committed to Community: Orlando Health provides more than $450 million in total value to the community in the form of charity care, community benefit programs and services, community building activities and more.
Forbes Recognizes Orlando Health as a Best-In-State Employer
​Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, vice president, Human Resources. "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued."
Arnold Palmer Hospital for Care Management Department is seeking a Care Management Technician. The Care Management Technician focus on supporting the care management team in achieving the department goals and objectives of patient transition/ throughput.

Requirements

• High school graduate or equivalent.
• Two (2) years’ experience in working with customers and/or patients, to include one year in a health-related field. Working knowledge of Microsoft Office programs (Word, Excel, Outlook, PowerPoint)

Responsibilities

• Educates patients/families on the roles of the care management team, bridging communications with the other members of health care team, and ensuring timely transitions to the next level of care.
• Assists with the Care Management requests as needed: o Arranging nursing home returns o Contacting SNF’s, ALF’s, and Rehabilitation Centers to refer to and ascertain bed availability o Identifying availability of community resources o Enrolling patients in patient assistance programs o Referring to community agencies o Arranging patient transportation o Obtaining authorization numbers from payors o Obtaining appropriate contact name, contact number and/or fax number of payor o Arranging for resources to facilitate durable medical equipment
• Assists in issuing the Important Message from Medicare (IMM) letters to include patients’ rights/ responsibilities.
• Assist in issuing the Observation notification to include the Medicare Outpatient Observation Notice (MOON).
• Assist in issuing Advance Beneficiary Notices (ABNs) and Hospital-Issued Notices of Noncoverage (HINNs) as appropriate for non-covered services.
• Assists in the overall office functions of: o Mail management, phone coverage, and safe office operations/ maintenance of office equipment including, but not limited to, phones, fax machines, copiers, printers, and computers o Maintenance of required files, statistics, and reports in a streamlined manner to ensure current accurate information is readily available to appropriate parties o Assists in maintaining the various databases and spreadsheets utilized by the department o Assists in scheduling meetings and coordinating arrangement for meetings o Assists in the suggestion, development and implementation of new processes to improve department efficiencies
• Provides timekeeping support to the department via execution of departmental procedures and data entry into the corporate time management system
• Participates in quality and safety initiatives to ensure staff are improving practice to support quality and safety standards
• Prioritizes workload to manage multiple priorities.
• Able to maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Able to maintain compliance with all Orlando Health policies and procedures.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Fax/copy materials as requested.
• Adheres to corporate and departmental policies regarding confidentiality of patient records, physician information, system data, and other clinical data.
• Maintain records and documentation of work performed in a timely, organized and easily retrievable fashion.
• Maintains confidentiality of data and information in compliance with HIPPA regulation and Orlando Health policies.

Benefits

• Competitive Pay: Evening, nights, and weekend shift differentials offered for qualifying positions.
• All Inclusive Benefits: Student loan repayment, tuition reimbursement, back up elder and childcare, pet insurance, and more for full time and part time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees