The Care Management Support Coordinator II at Fidelis Care plays a crucial role in supporting administrative care management activities. This position involves outreach to members, answering inbound calls, and scheduling services, serving as a key point of contact for members, providers, and staff to resolve issues and document member records in compliance with state and regulatory guidelines. The coordinator assists members in navigating care plans and connecting them to health plan and community resources, ensuring high-quality customer service throughout the care process.