Care Management Non - Clinical Team Lead
About The Position
This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Non-Clinical Team Lead will provide operational support to managers and supervisors for the assigned program. The Team lead is an individual contributor. Team lead assignments will be highly dependent on operational needs and priorities. The team leader will work closely with leaders to use data and reporting to identify and prioritize supports needed. They will act as subject matter experts for system and program support. This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. We offer 2 weeks of on-the-job training. The hours of training will be aligned with your schedule. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 2+ years of experience in a health coordinator role and an expert in their respected function
- Proficient with MS Microsoft Office and PC applications
- Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm.
Nice To Haves
- Experience with Care Management
- Working knowledge of health care delivery systems
- Communication and data analysis skills
- Ability to manage priorities in a fast‑paced environment
- Knowledge of HIPAA and confidentiality standards
Responsibilities
- Onboard and train new teammates
- Provide ongoing training and retraining based on quality audits
- Develop and maintain job aids, training materials, and process documentation
- Support workflow, system, and organizational changes
- Review daily assignments and support resource allocation
- Communicate operational updates and readiness activities
- Monitor productivity, caseloads, and post implementation performance
- Support corrective action plans and IDT collaboration
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
