Care Management Engagement Specialist- Care Manager Extender

DAYMARK RECOVERY SERVICES INC•Concord, NC

4d•$16 - $18

About The Position

Under direct and indirect supervision, provides outreach to engage identified clients into Tailored Care Management (TCM) services. The responsibilities of the Care Management Engagement Specialist include but are not limited to, the following: Care Management Outreach/Engagement Performs outreach to identified clients to successfully engage them in Tailored Care Management (TCM) Utilize various communication methods to engage clients including phone, tele-health, patient portal, letters, etc. Provide education to clients on benefits of TCM Gather and key in important client data to schedule follow up appointments. Successfully link clients to center care management staff to begin care management assessment. Ensures all engagement activities are appropriately documented in Care Management dashboard Provide administrative support to centers as needed. May answer phone calls, transfer to appropriate parties, is courteous to public. May file, release, and copy protected healthcare information.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Highly motivated and resilient professional
Demonstrated leadership and supervisory experience
Some knowledge of or willing to learn clinical practice models
Demonstrated ability to understand economic, business and operational factors
Strong critical-thinking/problem-solving skills
Proven conflict management/resolution skills
High professional ethics and standards
Strong team player and team building skills; ability to collaborate with all levels and areas
Strong presentation skills
Ability to effectively and positively influence and persuade
Extender Level- high school diploma or associate diploma outside of human services with experience working with adults or children with mental health or substance use disorder needs. – or lived experience.
Lived Experience is defined as one of the following:
An individual with an Intellectual or Developmental Disability (IDD) or a Traumatic Brain Injury (TBI) who has direct personal experience and demonstrated knowledge of navigating the NC Medicaid system; or
An individual with lived experience of a Behavioral Health (BH) condition who is also a Certified Peer Support Specialist; or
A parent or guardian of a person with an IDD, TBI, or BH condition who has at least two years of direct experience providing care and navigating the NC Medicaid system on behalf of that individual.

Responsibilities

Performs outreach to identified clients to educate and engage them in Tailored Care Management (TCM) Services.
Keys in important client data to schedule appointments.
Successfully link clients to center care management staff to begin care management assessment.
May file, release and copy protected healthcare information.
Answers phone calls, transfers to the appropriate parties, is courteous to the public.
All other duties as assigned by supervisor.
Performs outreach to identified clients to successfully engage them in Tailored Care Management (TCM)
Utilize various communication methods to engage clients including phone, tele-health, patient portal, letters, etc.
Provide education to clients on benefits of TCM
Gather and key in important client data to schedule follow up appointments.
Successfully link clients to center care management staff to begin care management assessment.
Ensures all engagement activities are appropriately documented in Care Management dashboard
Provide administrative support to centers as needed.
May answer phone calls, transfer to appropriate parties, is courteous to public.
May file, release, and copy protected healthcare information.