Care Management Director, I/DD

Monarch•Southern Pines, NC

About The Position

Make a Difference in Someone’s Life! At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You Belong at Monarch You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders. Job Highlights: Supervising care managers serving members with an I/DD or a TBI must have one of the following minimum qualifications: A bachelor’s degree in a human services (or other) field and five years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI A master’s degree in a human services field and three years of experience providing care management, case management, or care coordination to complex individuals with an I/DD or a TBI This Opportunity: The primary responsibilities of the Care Management Director are to provide clinical, administrative, and operations supervision and guidance to the Care Management team to achieve key goals of BH I/DD Tailored Plan.

Requirements

Bachelor's or Master's Degree - See Job Description (Required)
Drivers License (Valid) - USA
Providing care management, case management, or care coordination to complex individuals with I/DD or TBI | 3-5 years (Dependent Upon Education - see Job Description) | Required

Responsibilities

Provide effective oversight, direction, clinical and administrative supervision to Care Management team.
Assume responsibility of hiring, discipline, termination, and training of staff.
Ensure staff understand the following related to service requests: service definitions, eligibility, continued stay and discharge criteria for the service definition, target population matrices, service definitions, authorization request timeframes, billing, funding source contract requirements etc. Assist in identifying methods whereby services can be provided utilizing existing community resources whenever possible. Continuously use person-centered approaches and positive approach strategies when interacting with the people we support.
Collect and report outcomes to maintain quality standards and to meet the requirement defined by external stakeholders, including but not limited to managed care organizations, accrediting bodies, etc.
Attend and actively participate in meetings internally and externally while representing the agency in a professional manner.
Development and coordination of the Tailored plan for individuals, including fully integrated care across an individual’s whole-person needs, including physical health, Behavioral Health, pharmacy, and resources.
Monitors teams to ensure active engagement with individuals through assessment in care management, care coordination, health promotion, comprehensive transitional care/ follow up, family supports and referrals to community and social support services.
Monitors levels of engagement of team for means of interactions of telephone, two-way real time video and audio conferencing or in person as defined by the service definition, BH I/DD Tailored Plan. Ensure team is adhering to the acuity timeframes of high, medium, and low for providing the care management service.
Identifies and provides emergency crisis services as necessary and responds accordingly; may participate in agency crisis on-call structure; participate in post crisis team debriefing and provides feedback on ways to prevent future crisis for the person served.
Develop, implement, and monitor budgets. Manage finances in a fiscally sound manner within the guidelines established by Senior Leadership.
Maintain trainings as required and requested.
Demonstrate knowledge of and comply with all agency policies and procedures.
Complete all other relevant responsibilities as assigned by the supervisor.
Driving and travel may be required.