Care Management Associate

CVS Health • Austin, TX

13d • $19 - $35 • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary:
This work at home role as a Care Management Assistant, you will support the coordination of member healthcare services by assisting with intake, screening, and triage of care team tasks, while helping ensure that members receive timely, appropriate care. You’ll interact with members, providers, and internal teams to gather information, provide updates, and facilitate smooth communication throughout the care process. Your role includes maintaining accurate and compliant documentation within internal systems, conducting non‑clinical research to support case activity, and monitoring cases for needed follow‑up or program referrals. You will also uphold quality and regulatory standards by adhering to company policies, protecting member confidentiality, and supporting compliance with care management guidelines and accreditation requirements.

Requirements

• Call Center Experience
• Strong verbal and written communication skills with the ability to handle member and provider interactions professionally.
• Solid customer service skills, including problem‑solving, attention to detail, and a supportive, solutions‑focused approach.
• Ability to stay organized, manage multiple tasks, and work effectively in a fast‑paced, team‑oriented environment.
• Familiarity with basic medical terminology and general concepts used in care management (or willingness to learn).
• Proficiency with computers, including navigating multiple systems and using Microsoft Word and Excel.
• Ability to collaborate with a multidisciplinary care team, including clinical and non‑clinical staff.
• High School Diploma

Nice To Haves

• Insurance Experience

Responsibilities

• assisting with intake, screening, and triage of care team tasks
• interacting with members, providers, and internal teams to gather information, provide updates, and facilitate smooth communication throughout the care process
• maintaining accurate and compliant documentation within internal systems
• conducting non‑clinical research to support case activity
• monitoring cases for needed follow‑up or program referrals
• upholding quality and regulatory standards by adhering to company policies, protecting member confidentiality, and supporting compliance with care management guidelines and accreditation requirements

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees