About the position
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Supports project implementations, daily system operational support, new user training, and maintenance of the Essette system for the Care Management department. Coordinates tracking, updates and compliance for all Essette correspondence requests. Supports development and maintenance of program structures within the Essette system. Aids in data receipt, entry and validation for various data sources into the clinical platform. Supports the care management department in achieving accurate and timely measurements. Works on system configuration and report configuration within the platform for end users. This position will ensure continued support for program development and compliance for Care Management.
Responsibilities
- Respect confidentiality and maintain confidences as described in the UHG Employee Handbook.
- Work collaboratively with Essette Leads, CM management, IT, and other departments using the Essette system.
- Take on administrative and configuration tasks that support the Care Management teams.
- Monitor and update all correspondence as it is updated per regulation/department changes.
- Perform system configuration, error management and user set up/support.
- Work with partner organizations and providers on collecting program requirements.
- Maintain documentation regarding various projects, processes and operations.
- Serve as a point of contact for developing Essette care management centered processes.
- Facilitate documentation and configuration support for care management system development projects.
- Maintain working knowledge of all CM systems and demonstrate understanding of Essette business processes.
- Support the implementation of effective, data driven solutions for operational problems.
- Ensure that project and issue resolution requirements are clearly documented and tracked.
- Organize and validate data to manage the development of reports.
- Maintain system efficiency and troubleshoot problems reported by users.
- Assess, monitor and improve work processes and implement changes.
- Serve as a resource for CM and other departments.
- Collaborate with Management to run program reports and ensure accurate reporting.
Requirements
- High School diploma or equivalent, or the combination of education and experience that would enable performance of the full scope of the position.
- Proven analytical and problem-solving skills.
- Effective communication skills.
- Ability to read, analyze, interpret technical procedures, and to identify and manage routine problems.
- Demonstrated decision making, multi-tasking capabilities, and ability to learn new technologies.
- Proven Microsoft systems knowledge.
Nice-to-haves
- 1+ years of experience in the healthcare industry and system support experience.
Benefits
- Comprehensive benefits package.
- Incentive and recognition programs.
- Equity stock purchase.
- 401k contribution.
