Care Management Assistant

Mayo Clinic • Phoenix, AZ

96d • $21 - $30

About The Position

The Care Management Assistant (CMA) serves as a member of the Care Management team in providing coordination of Care Management services and functions that assists our patients. Interacts with patients, family members and visitors. Provides administrative support to the Care Management RNs and SWs through administrative assistance tasks that impact care coordination and transition planning efforts. Works cooperatively with internal multidisciplinary teams, providers, allied health staff, as well as patients, caregivers, and visitors. Works cooperatively and effectively with external community providers/agencies and insurance companies. The CMA position requires the individual to take initiative, be proficient, and have strong decision making skills, organizational skills, communication skills and a commitment to quality and excellence in service.

Requirements

• High school graduate or equivalent.
• 2 years' experience in an administrative or business setting preferred.
• Working knowledge of medical terminology preferred.
• Proficient computer skills including operation of various software, spreadsheets, statistical software, presentation and word processing software, and office equipment.
• Able to communicate effectively both verbally and in writing.
• Previous experience in healthcare preferred.
• Previous insurance and prior authorization experience preferred.

Responsibilities

• Serve as a member of the Care Management team.
• Provide coordination of Care Management services and functions.
• Interact with patients, family members, and visitors.
• Provide administrative support to Care Management RNs and SWs.
• Assist in care coordination and transition planning efforts.
• Work cooperatively with internal multidisciplinary teams and providers.
• Collaborate with external community providers/agencies and insurance companies.

Benefits

• Multiple medical plan options.
• Delta Dental or reimbursement account for flexible dental coverage.
• Affordable vision plan with national network.
• HSA and FSAs for eligible pre-tax savings.
• Competitive retirement package.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED