Care Management Assistant

About the position

Provide clerical assistance and support to the professional staff in Care Management. Responsible for the delivery, explanation, receipt and documentation of patient family signatures on the mandated CMS Important Notice of Discharge Appeal Rights as well as keeping accurate records of all deliveries and attempts. Timely and accurate patient care information processed (calls, fax, mail and errands).

Responsibilities

• Deliver, explain and obtain patient/family signature on CMS Important Notice of Discharge/Moon Letters.
• Places telephone calls to patient families, guardian, POA to deliver notices, timely follow-up with second notice as appropriate. Keep accurate recording of notices given in EPIC. Maintain appropriate Work Q.
• Responsible to facilitate and document information electronically sent to Livanta.
• Performs receptionist duties i.e. phone messages, clerical support.
• May maintain inventory and order department supplies from Peoplesoft.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent
• Knowledge of procedures for communication with the general public, Extended Care Facilities, home health agencies and other community agencies.
• Type a minimum of 40 WPM accurately.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings