Care Liaison Manager - PAH

Compassus • Olympia, WA

74d

About The Position

The Care Liaison Manager - PAH is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the company, among all departments, and all external stakeholders. In connection with the JV's Value-Based Enterprise (VBE) care coordination agreement with Providence hospital systems, the Care Liaison Manager will lead implementation of care coordination activities for each Home and Community Care (HCC) service line including Hospice and Home Health, within the geographic area of responsibility with the goal of furthering the value-based activities of the ministries and the JV. This role will have a supporting relationship with local HCC ministry leaders and will be responsible for implementing a collective market strategy via engagement of hospital and JV leaders and through a comprehensive understanding of their operational considerations and goals. The role will be responsible for representing all continuum ministries in the geographic territory, including providing leadership and singular connectivity for the JV's home health and hospice service lines to Providence hospital systems within territory. The role will establish and maintain core relationships within the hospital system to ensure collaboration and alignment around shared VBE goals. As lead market representative of VBE care coordination services, substantial understanding of JV's home health and hospice service lines' operations is essential and must be maintained through direct participation in operational improvement meetings for all ministries within territory. Responsibility for ensuring a value-based operational direction and hospital leader participation in value-based care coordination activities is principal to this role. It is expected that the position leads collaborative discussion with hospital leadership, fostering engagement through the enhancement and adaptation of operational strategies to achieve successful care coordination in furtherance of the value-based purposes of the hospital and JV enterprise. This position is responsible for leadership, oversight and training of the clinical liaison and CTA staff, and facilitates strong collaboration between all components of service delivery including operations, clinical services, and all shared services. Additionally, this position will lead the coordination of services within the applicable PHS region(s) and in all settings including acute care, physician/ambulatory and Providence Health Plan, in furtherance of the value-based enterprise goals.

Requirements

• Bachelor's Degree in Healthcare-related field, Business Administration, Communications or equivalent educ/experience.
• 3 years of complex healthcare business project management experience required.

Nice To Haves

• Master's Degree in Clinical degree, Business, Health Administration or other related area preferred.
• 3 years documented prior success in managing healthcare teams, business development, or program management.
• Previous business development experience in the state healthcare marketplace preferred.
• Previous experience collaborating directly with healthcare executives and decision makers, physicians, hospital discharge planners and other health care providers preferred.

Responsibilities

• Participates in development and leads implementation of strategic and tactical care coordination and related service enhancement and growth plans for each service line.
• Increases volume of appropriate patients referred and admitted for service while creating collaboration and excellent care coordination between all Providence hospitals and JV's home health care and hospice agencies.
• Ensures growth-focused operational direction and ministry leader participation in growth-focused activity.
• Maintains a supporting relationship between local ministry leaders and JV leaders.
• Implements a collective care coordination market strategy via engagement of ministry leaders.
• Ensures collaboration and alignment around established shared goals.
• Acquires and maintains substantial understanding of JV's home health and hospice service lines' operations.
• Cultivates and maintains working relationships with non-Providence affiliates in the assigned region.

Benefits

• Competitive pay
• Flexible time off
• Tuition reimbursement
• Wellness programs designed for your well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees