CareIQ Transportation and Translation Coordinator

CorVel-posted 4 months ago
$15 - $23/Yr
Full-time • Entry Level
Remote • Dallas, TX
Professional, Scientific, and Technical Services
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The CareIQ Transportation and Translation Service Coordinator provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding new and ongoing ancillary healthcare services. Utilizing proprietary systems and knowledge from training, a CareIQ Transportation and Translation Service Coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers. A CareIQ Transportation and Translation Service Coordinator operates with a high focus on accuracy, urgency and communication to ensure that services are completed on schedule and without interruption. This is a remote position. Candidate must reside in Eastern or Central time zones and be able to work 11:00AM EST - 8:00PM EST shift.

  • Provides telephonic customer service in an inbound and outbound high-volume call-center environment.
  • Completes accurate data review and entry.
  • Able to learn and operate corporate proprietary systems.
  • Requests and reviews treatment and appointment documentation to verify completion and accuracy.
  • Completes administrative review of claim authorization, referral orders, appointment notes and reports to ensure services that have been completed, ordered and authorized are in alignment.
  • Ensures all case stakeholders are updated regularly.
  • Types and proofreads reports and correspondence via email and management systems.
  • Transcribes correspondence/reports from dictation.
  • Uses problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments.
  • Requires regular and consistent attendance.
  • Meets departmental production and quality performance expectations.
  • Complies with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP).
  • Additional duties as required.
  • High School diploma.
  • Prior work experience in a detail oriented customer service environment.
  • Process oriented and effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
  • Excellent written and verbal communication skills.
  • Ability to meet designated deadlines.
  • Computer proficiency and technical aptitude with the ability to utilize MS Office and Proprietary Systems.
  • Strong interpersonal, time management and organizational skills.
  • Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations.
  • Ability to work both independently and within a team environment.
  • Medical (HDHP) w/Pharmacy
  • Dental
  • Vision
  • Long Term Disability
  • Health Savings Account
  • Flexible Spending Account Options
  • Life Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • Pre-paid Legal Insurance
  • Parking and Transit FSA accounts
  • 401K
  • ROTH 401K
  • Paid time off
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service