CareIQ Scheduling Supervisor

About the position

The CareIQ Scheduling Supervisor is responsible for the supervision of all appointment scheduling staff and operations. This position functions as a member of the CareIQ Medical Scheduling leadership team, ensuring optimum team performance by providing exemplary support and assistance to achieve the organizational goals of excellent customer service of the CareIQ Ancillary Care Solutions division of CorVel.

Responsibilities

• Directs team in their day-to-day operations and quality of services provided, focusing on production, timeliness and quality scheduling performance
• Establishes employee performance goals and follow-up to ensure employees are achieving goals, providing encouragement, training and counseling as needed
• Ongoing responsibility for maximizing department quality and productivity by monitoring service levels
• Evaluates, maintains, and hires to appropriate staffing levels to ensure all work is completed within internal and external customer turn-around time expectations
• Handles productivity reports, referral reports, and assures departmental coverage
• Reinforces policies, procedures, work assignments, etc. by setting examples and following through
• Reviews, investigates, and resolves customer complaints, issues and questions and advises Manager of long lasting solutions, if indicated, to be implemented within the process
• Acts as a functional resource and assists Manager with operations
• Collaborates with alternate departments to ensure process and work flow synergy
• Performs other duties, as assigned

Requirements

• Strong proficiency in Microsoft Office Suite is required
• Excellent written and verbal communication; demonstrated ability to provide superior service to internal and external stakeholders
• Sense of urgency and ability to multitask in a dynamic, fast-paced environment
• At least 2 years prior, related experience required; demonstrated progressive leadership is preferred

Nice-to-haves

• Spanish speaking is a plus
• Bachelor's Degree in Business Administration or related field is preferred

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off