Care Inbound Revenue Specialist - (Remote)

Smarthomes•Salt Lake City, UT

5d•$18•Remote

About The Position

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Who We Are:Our Inbound Service & Sales team within our Customer Solutions organization provides peace of mind through seamless security solution integrations. We are searching for passionate individuals to help us redefine home security. With a proven service-to-sales process, our team ensures every customer experiences the ultimate protection and peace of mind. We prioritize providing world-class customer service and savings for families through our proactive retention efforts. The Role:Inbound Service & Sales Specialists excel in offering equipment and plan upgrades, tailored system relocation packages to retain loyal customers, and educate clients on opportunities to save money and optimize their Smart Home experience. This role combines customer support with consultative sales. You'll begin every interaction by delivering exceptional service, listening carefully, resolving concerns, and building trust. Once the customer feels supported, you'll transition seamlessly into proactively uncovering needs and presenting individualized solutions that enhance their security and lifestyle. In this role you will earn the opportunity to sell by prioritizing solutions that ensure our customers' systems and accounts are taken care of while presenting equipment and offers that will enhance their experience with our products. Day to Day:You will master our internal troubleshooting processes and adopt a consultative sales approach that prioritizes customer needs. Strong communication and interpersonal skills are key to thriving in a fast-paced, dynamic environment. A passion for sales, delivering professional customer service, and a problem-solving mindset will enable you to achieve your monthly goals. You'll join a supportive, high-energy team that values collaboration and shared success. As an Inbound Service & Sales Specialist, you'll work closely with leaders across departments, your direct supervisor and performance coach, as well as upper management, to ensure success for you, the customer, and Vivint. Expectations for Success:• Drive and Adaptability: Must demonstrate strong determination and flexibility toovercome challenges. Success in this role means handling rejection with confidence and pushing through obstacles to identify and enact appropriate solutions. • Achieving Steady Sales Performance: Must consistently meet or exceed monthly and quarterly targets, showcasing a proven ability to deliver results and drive Vivint's continued revenue growth. • Clear and Compelling Communication: Must be able to simplify complex product offerings and present them in an enticing way, ensuring customers understand the value of their new system and how it meets their unique needs. • Commitment to Continuous Learning: Must stay current on evolving products, services, industry trends, and sales strategies. Curiosity and innovation are key to maintaining success in a dynamic market.

Requirements

Must be at least 18 years old
Must obtain a Burglar Alarm License (paid for by Vivint)
Proven experience in sales or a customer-facing role, preferably in a customer upgrade or sales specialist capacity
Proficient with computer functions and ability to utilize software, databases, scripts, and other resources
Must be able to type a minimum of 40 wpm
Cannot be located in CA, CO, CT, DC, KY, ME, NJ, NY, or WA.
High School diploma / GED Equivalent
Work-from-home employees cannot be the primary caregivers for children, other people, or pets while on shift
Have a quiet and private location from which to work
Must be able to provide your own equipment; requirements will be verified upon hire and are as follows:
A computer (laptop or desktop) that runs Windows 10 (Please note our remote-based software does NOT work with Apple/Mac products, tablets, orChromebooks)
Computer must have at least 16 GB RAM
Computer must have a functional webcam
A USB wired headset equipped with a microphone
Must have reliable internet: 10 MBPS download and 10 MBPS upload speeds
Must have a wired internet connection
A second monitor is strongly recommended if a laptop is being used
An external mouse (if using a laptop)
Drive and Adaptability: Must demonstrate strong determination and flexibility toovercome challenges. Success in this role means handling rejection with confidence and pushing through obstacles to identify and enact appropriate solutions.
Achieving Steady Sales Performance: Must consistently meet or exceed monthly and quarterly targets, showcasing a proven ability to deliver results and drive Vivint's continued revenue growth.
Clear and Compelling Communication: Must be able to simplify complex product offerings and present them in an enticing way, ensuring customers understand the value of their new system and how it meets their unique needs.
Commitment to Continuous Learning: Must stay current on evolving products, services, industry trends, and sales strategies. Curiosity and innovation are key to maintaining success in a dynamic market.

Responsibilities

Offering equipment and plan upgrades
Offering tailored system relocation packages to retain loyal customers
Educating clients on opportunities to save money and optimize their Smart Home experience
Delivering exceptional service
Listening carefully, resolving concerns, and building trust
Proactively uncovering needs and presenting individualized solutions that enhance their security and lifestyle
Mastering internal troubleshooting processes
Adopting a consultative sales approach that prioritizes customer needs